Shelter Assistant Manager

About YWCA South Hampton Roads
YWCA South Hampton Roads (YWCA SHR) is the oldest and largest multicultural womens organization in the world. YWCA SHR is dedicated to the fullness of its mission to eliminate racism empower women and promote peace justice freedom and dignity for all.

Serving approximately 8000 individuals each year YWCA SHR is a source of strength courage and empowerment for women and families facing crisis. We are a community catalyst for meaningful change and the advocate for shaping vital impact through quality services responding to the critical needs of survivors of sexual violence and domestic violence. YWCA SHR works across racial gender religious and social lines with organizations-partners in all sectors to educate about disparities advocate for change and provide resources and tools to dismantle oppressive systems.

YWCA SHR is in the midst of a rapid transformation from a well-established direct service provider for women and families facing crisis to an organization working at the intersection of eliminating racism empowering women and standing up for social justice helping families and strengthening our community.

About the Position

Under general supervision of the Shelter Manager the Shelter Assistant Manager will assistance in the facilitation of supervision and management of Emergency Shelter program operations and Resident Services Assistant Staff.

ESSENTIAL DUTIES

The essential functions include but are not limited to the following:

Shelter Coordination and Operations

• Assist Shelter Manger in supervision of Resident Services Staff.
• Coordinate monthly RSA staff schedule for shelter.
• Oversee Shelter Inventory assist with ordering supplies and coordinate maintenance of shelter building.
• Serve as department staff back-up according to the weekly rotation schedule
• Provide shelter orientation services and comprehensive safety planning services to shelter guests upon entering shelter services as needed.
• Follow the organizations protocol in maintaining records of on-going shelter client contact and calls through written case notes and the VADATA and ECM systems.
• Understand and follow incident/accident reporting policies and procedures.
• Participate in on-going training and education regarding interpersonal violence community resources and medical personnel.
• Attend in-service training and staff meetings as scheduled throughout the year.
• Performs other duties as assigned.

Volunteer Management

• This position is responsible for the oversight of all shelter Resident Services Assistants interns and volunteers when the Shelter Manager is not on duty. This includes general coaching mentoring and training as necessary while providing updates to Shelter Manager for training opportunities.
• Collaborate with YWCA SHR Volunteer Coordinator and Outreach Coordinator to onboard volunteers and volunteer groups.

Compliance

• Inspect shelter for cleanliness safety and compliance with Occupational Safety and Health Administration (OSHA) and local laws.

Administration

• Collaborate with Shelter Manager to audit shelter records including ECM notes in accordance with policy and procedures.
• Provide assistance with monthly RSA meetings to facilitate trainings with Shelter Manager.

Education and Experience

• Bachelors degree in social work criminal justice or related human services field preferred.
• Some supervisory experience or leadership management training preferred.
• Two years of experience working with victims of violence and/or homeless persons required.
• Previous experience working in a shelter program preferred.

We will consider exceptional candidates who demonstrate a strong combination of the specific qualifications and skills described below.

Qualifications

Minimum Qualifications (Knowledge Skills and Abilities)

• Must possess strong organizational skills
• Must have some experience providing supervision.
• Demonstrate the ability to communicate clearly and effectively both verbally and in writing.
• Knowledge of the dynamics of sexual assault and domestic violence
• Experience working with persons with victims of crime disabilities mental health concerns and chronic homelessness
• Proficiency with Microsoft Office applications including spreadsheets
• Self-starter with the ability to work independently and as a part of a team
• Effectively manage multiple priorities
• Excellent organizational and interpersonal skills
• Demonstrate the ability to maintain a calm and supportive demeanor at all times
• Non-judgmental attitude sensitive to confidential information
• A professional and caring attitude reflecting the philosophy of the YWCA SHR
• Must complete the training program of the YWCA SHR
• Must be able to operate company van during daytime and nighttime hours
• Must have an excellent driving record and have a valid drivers license; certificate of insurance from an insurance carrier licensed in the State of Virginia
• Travel is required and access to reliable transportation is essential
• Maintain client confidentiality in accordance with the YWCA SHRs Confidentiality policy. Provide LAP support and services to Norfolk Police Department and high lethality victims.
• Adhere to the YWCA SHRs Mandated Reporter policy in collaboration with law enforcement and forensic and medical personnel.

Other Requirements

• Must be 18 years of age
• Must complete the training programs of YWCA SHR
• Must complete a successful background check

CORE VALUES

The Shelter Assistant Manager is expected to model YWCA SHR Core Values:

• Compassion
• Honesty
• Integrity
• Ownership
• Responsibility
• Empowerment

SUPERVISORY RESPONSIBILITIES

This position is responsible for the oversight of all shelter Resident Services Assistants interns and volunteers when the Shelter Manager is not on duty. This includes general coaching mentoring and training as necessary while providing updates to Shelter Manager for training opportunities.

WORKING CONDITIONS

This position is located at the YWCA SHR Emergency Shelter a 24-hour facility with a high standard of confidentiality.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by and employee to successfully perform the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Ability to travel in varying weather conditions.
• Must have the use of sensory skills in order to effectively communicate and interact with other employees and the public through the use of telephone and personal contact as normally defined by the ability to see read talk hear handle or feel objects and controls.
• While performing the duties of this job the employee is required to:
• Frequently walk use hands and fingers climb a ladder handle or feel objects tools or controls and talks or hears
• Often required to stand and sit; reach with hands and arms; and stoop kneel crouch bend squat or crawl
• Ability to lift and carry up to 50 pounds.
• Specific vision abilities require by this job include close vision distance vision color vision peripheral vision depth perception and the ability to adjust focus
• The noise level in the work environment is moderately loud
• Physical capability to effectively use and operate various items of office related equipment such as but not limited to a personal computer calculator copier and fax machine.

COMPENSATION

This position offers a salary between $43888 and includes a comprehensive benefits package. We actively welcome all candidates from a wide range of backgrounds who have the skills to fulfill this role-regardless of compensation history. This is a full-time exempt position of forty hours per week. Scheduled hours to occur most weekdays from 1pm-9pm with a minimum of two weekend days per month.

START TIMEFRAME

Position will be open until filled. Interested applicants are requested to submit cover letter and resume to job posting at

AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS

YWCA SHR is an Equal Opportunity Employer. ADA requires YWCA SHR to provide reasonable accommodations to qualified individuals with disabilities. Prospective and current employees are invited to discuss accommodations.