Onboarding Customer Experience and Optimization Lead
Onboarding Customer Experience and Optimization Lead
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Lead the Future of Customer Experience with Our Client
Are you a results-driven leader with a passion for designing seamless user experiences Do you thrive on optimizing complex systems to enhance customer onboarding journeys Our client is seeking an Onboarding Customer Experience and Optimization Lead to design optimize and manage their registration portal by integrating eKYC screening and payment solutions. If youre ready to make a lasting impact in the financial services industry this opportunity is for you!
About the Role
IC Recruiting a trusted recruitment partner is hiring on behalf of our client to find a dynamic professional to lead customer onboarding optimization efforts. This role requires a blend of strategic UX expertise and leadership skills to deliver exceptional user journeys within a hybrid work model.
Key Responsibilities
Design and Strategy:
- Optimize the registration portal for intuitive and seamless user experiences.
- Develop wireframes prototypes and functional designs to address business goals.
- Integrate eKYC screening and payment solutions into the onboarding process.
User Research and Testing:
- Conduct research interviews and usability tests to improve user journeys.
- Analyze user data to identify pain points and enhance processes.
- Utilize A/B testing and insights for iterative improvement.
Collaboration and Communication:
- Work closely with IT product and compliance teams to align objectives.
- Collaborate with vendors for smooth integrations and adherence to compliance standards.
- Present design concepts research findings and updates to stakeholders.
Continuous Improvement:
- Stay current with trends in UX eKYC and onboarding best practices.
- Identify and address user experience challenges proactively.
- Enhance decision-making processes through automation and data insights.
Requirements
- Proven experience in UX design for complex digital environments.
- Strong knowledge of eKYC screening and payment vendor ecosystems.
- Expertise in user-centered design research and usability testing.
- Demonstrated ability to manage and mentor UI/UX teams.
- Experience building and scaling teams effectively.
- Passion for solving user pain points through innovative solutions.
Working Hours & Location
- Schedule: 40 hours/week Monday to Friday
- Model: Hybrid (3 days in the office 2 days remote)
- Location: Sofia Bulgaria
What We Offer
- Additional health insurance
- Food vouchers
- Fruits in the office
- Sports card
- Fitness and game room in the office
- Sports events outside the office
- Budget for courses/conferences
- Company discounts
- Company events and initiatives
Confidentiality Notice
All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted for an interview.
InterContinental Recruiting Ltd. holds a recruitment license from the National Agency of Employment No 2087/22.07.2016.
Ready to Elevate Your Career
Apply now to join our clients team and lead the charge in redefining customer experience in financial services. Send your CV in English today!
InterContinental Recruiting
Please contact us with any questions:
Email:
Phone: (w)
Recruitment license from National Agency of Employment No 2087/22.07.2016
Employment Type
Full Time
