The House Manager will be responsible for managing the day-to-day operations of the dormitory ensuring a safe clean and comfortable living environment. This includes overseeing cleaning catering maintenance and tenant relations while also ensuring cultural considerations for residents are respected.
Key Responsibilities
Oversee daily dormitory operations including housekeeping catering security and general upkeep.
Coordinate repairs maintenance work and facility inspections to ensure all living areas are in excellent condition.
Manage dormitory supplies such as cleaning materials toiletries and bedding.
Serve as the main point of contact for dormitory residents addressing concerns promptly and professionally.
Ensure smooth communication between Chinese residents and local staff supporting language and cultural understanding.
Organize and enforce dormitory rules regulations and safety guidelines.
Supervise dormitory support staff including cleaners cooks and security guards.
Liaise with external vendors for catering laundry pest control and maintenance services.
Monitor vendor performance to ensure service quality.
Ensure compliance with health safety and hygiene standards.
Conduct regular safety drills and inspections.
Maintain accurate records of occupancy maintenance schedules and incident reports.
Prepare and manage dormitory operational budgets.
Track expenses and ensure cost-effective operations without compromising quality.
Submit periodic reports to management on dormitory status incidents and improvements
Qualifications & Requirements
Bachelors degree in Hospitality Management Business Administration Facilities Management or related field.
4 years experience in property management hotel management or staff accommodation operations.
Experience working with Chinese expatriates or in a multicultural environment is highly preferred.
Strong interpersonal and problem-solving skills.
Ability to communicate effectively in English; Mandarin proficiency is a strong advantage.
Knowledge of health safety and hygiene regulations.
Strong organizational skills with attention to detail.
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