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Its a very exciting time to join Zendesk. As a leader in customer service software marching towards our multi-billion $ in revenue with our focus on AI we continue to push the boundaries to ensure the best customer experiences are built with Zendesk.
The Strategic Finance and Analytics team leads decision support and insights for company-wide pivotal initiatives; drives BI projects delivers top-line key metric reporting and forecasting. We are looking for someone who is passionate about data and has the right blend of technical ability and business acumen to deliver key reports and business insights to leadership including the CFO and C-Staff. You will be part of a small but growing team and will play a pivotal role in shaping how the team scales and delivers strategic analytics and decision support in a cross-functional organization across Finance Sales Marketing Customer Success Product Enterprise Data and Operations teams
About you
You are intellectually curious and like to search for context and insight behind the numbers
You have excellent analytical and critical thinking skills
You are a strategic thinker who can see the big picture and granular details as needed
You are a team player
You have an aptitude for framing business questions with data
You have a great work ethic with a strong desire to exceed expectations
You have excellent verbal and written communication skills and are able to communicate well across different audiences
You are a motivated self-starter who thrives working in a fast-paced dynamic environment
You are detail oriented resourceful and scrappy
Responsibilities
Regularly report findings and key metrics to leadership including C-Staff to help guide decision-making
Using your technical skills and business acumen you will perform analysis build decks and dashboards to generate insights
Develop SQL queries and perform ad hoc data analyses to understand trends and underlying drivers
Work with cross-functional teams to gain alignment on metrics definitions and analyses
Collaborate with the Enterprise Data and Analytics team on technical requirements and analysis
Requirements
3-5 years of prior experience in an analytics business intelligence or strategy consulting role
Excellent SQL skills (experience with Snowflake is a plus)
Experience with Business Intelligence tools
Excellent written and verbal communication skills
BS/BA in computer science mathematics economics engineering or related degree required; Masters degree is a plus
Previous SaaS experience a plus
Experience building financial models and developing automated reports and dashboards
Where We Work
Zendesk is not your average tech company. We have all the stuff youd expect - competitive pay benefits appealing offices snacks and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance from flexible hours to remote work to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Required Experience:
Senior IC
Full-Time