Social Media and Reputation Management Speciaist

Lyon Living proudly offers the following benefits:

• Medical/Dental/Vision Plans/FSA/HSA
• 401k
• Employee Housing Discounts
• Education Reimbursements
• Employee Referral Bonuses

Pay Range: $65000-$70000 annually

New opportunities are waiting for you! Are you customer service driven and ready to join our dynamic team

We are committed to delivering excellent customer service while maintaining a work culture fostering community collaboration and innovation. We are seeking a full-time Social Media and Reputation Management Specialist to join our team at our corporate office located in Newport Beach CA.

The Social Media and Reputation Management Specialist is an extension of our in-house creative and marketing team being responsible for not just posting content but actively shaping our brand voice visuals and online reputation. This position is responsible for being a content creator community builder reputation manager and creative marketing assistant.

Social Media Management & Content Creation:

• Conceptualize create and schedule original content across Instagram TikTok X Facebook LinkedIn etc.
• Craft actionable insights and recommendations to optimize content strategy user experience and follower acquisition.
• Capture high-quality photo and video content for social media using professional or mobile cameras.
• Edit short-form videos and reels with trending sounds text overlays and effects.
• Work closely with the marketing and design teams to ensure brand consistency in visual and written content.
• Assist with content planning brainstorming and campaign execution.

Reputation & Community Management:

• Monitor brand mentions and sentiment across social media review platforms and forums.
• Respond strategically and promptly to customer feedback reviews and social media comments with proper approval
• Collaborate with customer service teams to ensure a unified brand voice.

Marketing & Administrative Support:

• Assist in planning and executing marketing campaigns.
• Help with light design work for digital and print materials (Canva Adobe Suite experience is a plus).
• Maintain an organized content calendar track performance metrics and compile reports on social media insights.
• Periodically audit and update best practices documents and guidelines as the industry and platforms evolve.
• Support team members with administrative tasks as needed.

Filming Photography & Production Assistance:

• Operate cameras and assist in capturing high-quality brand visuals.
• Set up lighting framing staging and sound for in-house video shoots.
• Work closely with designers videographers and other creatives to bring concepts to life.
• Other duties as assigned.
• All duties and responsibilities shall be performed as set forth in our established policies and procedures.
• Adheres to and assures compliance with Standards of Conduct company policies and procedures and all applicable rules regulations and standards as promulgated by Federal State and accrediting agencies or regulating bodies. This includes but is not limited to Department of Housing and other applicable regulatory agencies.

Education Training and Experience Requirements

• 24 years of experience in social media management content creation or digital marketing.
• A strong understanding of how to film photograph and edit content for social media.
• Experience with tools like Sprout Social Hootsuite Brandwatch (or similar) for monitoring and engagement.
• Proficiency with design/editing software (Canva Adobe Photoshop Premiere Pro CapCut or similar).
• Excellent copywriting skillsyou know how to make content pop.
• Ability to multitask and manage multiple projects in a fast-paced environment.
• A deep understanding of social media trends audience engagement and what makes people stop scrolling.
• Travel to properties is expected to capture social media content.

Send your resume to position requires attendance at offsite meetings visits to other Company operated locations purchase of goods from offsite vendors and other tasks away from a single assigned location. Applicant must have a valid drivers license or be able to utilize an alternative form of transportation at their own expense which allows them to reach the required destination in a time period comparable to that if they were to drive their own vehicle. Employees choosing to drive their own vehicle for work-related duties will be required to have a valid drivers license and provide proof of insurance and may be subject to a DMV record search.
Lyon Living is an Equal Opportunity Employer. Employment selection and related decisions are made without regard to race color religion sex national origin disability or veteran status.
Pre-employment background check and drug screening required. Lyon Living participates in the E-Verify program.