Help Desk Specialist
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Job Location:
Atlanta, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Stardust Properties Inc. is on the lookout for a dedicated Help Desk Specialist to join our team remotely. This full-time entry-level position is perfect for individuals looking to kickstart their career in the dynamic real estate and mortgage industry while providing exceptional support to our clients and team members.
As a Help Desk Specialist you will play a crucial role in ensuring smooth operations by addressing technical issues and providing solutions in a timely manner. Youll work closely with our team to enhance client satisfaction and contribute to the overall efficiency of our services. We offer a competitive hourly salary range of $24 - $26 along with opportunities for growth and learning in a supportive environment.
Responsibilities
- Provide first-level technical support to clients and team members
- Respond to support requests via phone email and chat
- Troubleshoot and resolve hardware and software issues
- Document and track support tickets using our ticketing system
- Assist in maintaining and updating knowledge base articles
- Collaborate with IT teams to escalate unresolved issues
- Conduct follow-ups to ensure client satisfaction
- Participate in training and development sessions to enhance skills
Requirements
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic understanding of computer systems and troubleshooting
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office Suite
- Familiarity with help desk software is a plus
- Excellent problem-solving abilities
- Willingness to learn and adapt in a fast-paced environment
Company Industry
IT Services and IT Consulting
Key Skills
- user account
- Active Directory
- Customer Service
- Information Technology
- desk support
- End user
- Project Management
- Phone Calls
- service levels agreement
- Desk Staff
- Ltil
- Procedures
- Setup
- hardware
- Technical Support
