Customer Success Manager - LATAM
Customer Success Manager - LATAM
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Salary Not Disclosed
1 Vacancy
Job Description
BitGo is the leading infrastructure provider of digital asset solutions delivering custody wallets staking trading financing and settlement services from regulated cold storage. Since our founding in 2013 we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies BitGo serves thousands of institutions including many of the industrys top brands exchanges and platforms and millions of retail investors worldwide. As the operational backbone of the digital economy BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian and staking provider in the world. For more information visit.
Our Customer Success Managers work closely with institutional clients and partners providing white glove service in discovering their business needs ensuring they are optimizing our suite of BitGo products. We are seeking a CSM based in Sao Paulo who will nurture relationships with clients across the LATAM region.
Responsibilities:
- Guide new customers through the onboarding process ensuring a smooth transition and understanding of our products/services.
- Customer Onboarding: Guide new customers through the onboarding process ensuring a smooth transition and understanding of our products/services.
- Relationship Management: Develop and maintain strong long-lasting relationships with clients acting as their primary point of contact.
- L1 Support: Provide timely and effective support to address customer inquiries issues and requests escalating as needed to ensure prompt resolution.
- Customer Feedback: Gather and relay customer feedback to internal teams to inform product development marketing strategies and overall customer experience enhancements.
Skills & Experience:
- Strong desire to learn curiosity to understand how things work
- Fluent in both English and Portuguese additionally Spanish preferred
- Motivation to be a champion of customers and represent their voice with empathy
- Entrepreneurial approach to owning responsibilities with strong accountability to delivering outcomes
- Ability to handle conflicting priorities creative problem solving skills
- Strong written and verbal communication skills
- Experience in the cryptocurrency trading custody space preferred
Why Join BitGo
Disrupting an industry takes vision innovation passion technical chops drive to deliver collaboration and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership craftsmanship and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving and who want risks to be part of the team that changes the worlds financial markets.
Required Experience:
Manager
Employment Type
Full Time
