Coordinator, Customer Experience and Support
Coordinator, Customer Experience and Support
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Job Description
About the Role
The Coordinator Customer Experience & Support co-ordinates and manages the successful delivery and installation of all customer orders from order entry through to completion of a successful installation. Takes ownership and supports our customers by being the first point of contact for after sales to include servicing of equipment ordering parts and actioning technical requests. Delivering service calls and parts to the field service technicians to complete the customer experience.
Although this role is fully remote in office attendance may be required once a week for collaboration at our London office and Camberley locations as needed.
Responsibilities
- Processing equipment orders support customers through delivery & installation and after sales service.
- Coordinating D&I planning with external installation partners.
- Taking and supporting customers service parts and technical requests.
- Processing parts orders e2e.
- Ensuring timely and complete all types of order processing e2e including invoicing reclamations and returns.
- Setting up new customer accounts.
- Creating customer quotes for FG orders service and parts
- Coordinate and manage work order dispatch assuring timely service.
- Creating purchase orders and van stock replenishments for spare parts.
- Planning maintenance and check-up visits.
- Working closely with sales team field service team supply chain logistic and controlling team.
- Supporting with SFDC.
- Fulfilling contractual obligations against business agreements.
- Maintaining customer portals.
- Processing team & KPI reporting and ensure KPIs are met.
- Maintaining order book and supporting the sales teams with correct delivery dates.
- Processing inbound & outbound invoices.
- Working on administrative tasks.
- To work as part of EMEA Customer Care Hub reviewing processes and seeking for improvement.
Qualifications
- Certificated education in a business or technical relevant field or equivalent
- Minimum 3 years of experience in CS/Orders/Logistics environment
- Highly customer orientated personality
- Understanding of processes in field services and supply chain (spare parts logistics)
- Ability to read exploded view diagrams and technical drawings in general
- Proficiency in MS Office SAP & SFDC experience
- Highly organized with a can-do attitude even in stress situations
- Likes to talk and negotiate with customers.
- Team player attitude and taking accountability
- Ability to work independently
- Fluent English additional language skills an advantage
Preferred Qualifications
- Fitness Industry Experience
About Precor
Precor is known for developing and manufacturing the most innovative and reliable commercial fitness equipment on the market. With over 40 years of empowering exercisers trainers business owners and operators alike we take pride in offering world-class fitness solutions across over 13000 facilities and 100 countries. We sweat every detail to bring best-in-class product solutions into commercial facilities meeting exercisers wherever they are: at work at school in the gym or on the road.
Precor is an equal opportunity employer and committed to creating an inclusive environment for all our applicants. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics. If you would like to request an accommodation regarding the application/interview process or are having difficulty using our website for application purposes please contact:
Required Experience:
Junior IC
Employment Type
Full-Time
