Patient Experience Coordinator
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Are you passionate about helping others and thrive in a fast-paced patient-focused environment
IWP (Injured Workers Pharmacy) is seeking a dedicated and compassionate Patient Experience Coordinator to join our team! As a Patient Experience Coordinator you will be the compassionate voice and trusted guide for patients navigating our workers compensation pharmacy services. This is a critical role in delivering a positive and supportive experience to our enrolled patients while also collaborating closely with our pharmacy staff or shipping partners.
What Youll do:
- Serve as the frontline Customer Service Representative for IWP by responding to patient inquiries via inbound and outbound calls emails chats or texts.
- Deliver exceptional empathetic customer service ensuring each interaction is handled with care professionalism and a patient first advocate mindset
- Proactively resolve patient concerns inquiries opportunities and complaints with effective communication and a solution based approach
- Accurately document all interactions and maintain detailed records within patient accounts
- Uphold quality assurance standard by consistently meeting Key performance Indicators (KPIs) and documentation expectations
- Collaborate with Sales Enrollment Claims and Pharmacy teams to resolve any patient inquiries
- Stay informed on company and departmental updates policies and best practices to provide accurate and current information to patients
What Youll Need to Succeed
- Ability to work a full-time schedule:
- Monday: 10:00-6:30
- Tuesday: 8:00-4:30
- Wednesday: 8:00-4:30
- Thursday: 11:00-7:30
- Friday: 12:00-8:30
- Rotating Saturdays once fully trained
- 2 years of customer service experience (account management call center hospitality or other client facing rolls)
- Strong Problem-solving abilities and a proactive mindset
- Excellent organization and time management skills
- Exceptional attention to detail and commitment to accuracy
- Clear professional verbal and written communication skills
- Ability to thrive in a fast moving team-oriented call center environment
- Flexibility and adaptability in response to changing priorities or procedures
- Proficient documentation and follow up skills
- Bilingual in English and Spanish (required)
Why Join IWP
At Injured Workers Pharmacy (IWP) were more than just a pharmacy were the Patient Advocate Pharmacy. Every day we make a real difference in the lives of injured workers around the country by ensuring fast hassle-free access along with No upfront or out-of-pocket costs for the medications they need.
As a specialized home delivery pharmacy focused on workers compensation we partner with medical professionals attorneys and insurance carriers to help injured workers get back on their feet and living full productive lives.
But what truly sets us apart Our people. At IWP youll find a team thats passionate driven and united by a shared mission of helping injured workers in a time of need. We foster a culture of collaboration open thinking and yes we have fun doing it.
If youre looking for a career with purpose a team that supports you and a place where you can grow IWP is the place to be. We offer competitive pay outstanding benefits and exciting opportunities for advancement. Check us out online at .
Make a Difference with IWP
Injured Workers Pharmacy (IWP) is proud to be THE Patient Advocate Pharmacy helping injured workers around the country access their prescription medications with ease. As a specialized workers compensation home delivery pharmacy we collaborate with the legal medical and insurance communities to help injured workers return to a productive life. At IWP we believe in our service but its the people who make it a great place to work. We value our employees and strive for a culture of teambuilding open mindedness and fun. If that sounds like something youd like to be part of wed love to hear from you! Your compensation will include a competitive salary generous benefits and opportunities for growth and development.
IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race creed color religion national origin sex sexual orientation gender identity age physical or mental disability or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications merit and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at We will make a determination on your request for reasonable accommodation on a case-by-case basis.
Required Experience:
IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
The Nation’s Largest Workers’ Compensation Pharmacy. Advocating for injured workers and delivering workers’ compensation medications to their homes.
