STATUS: Exempt
JOB SUMMARY:
Servicing retention and rounding of Personal Insurance accounts. Responsible for all service-related activities within the book of business. The candidate will work directly with producers clients and prospects to ensure comprehensive coverage according to agency procedures and standards.
PRIMARY RESPONSIBILITIES:
- Manage all account transactions including applications quotations ID cards proposals summaries endorsements cancellations certificates binders billing follow-up and correspondence on assigned accounts in accordance with the Agencys procedures and timelines.
- Service personal lines accounts in a manner that eliminates gaps in coverage thus reducing E&O exposure.
- Coordinate expirations so as to contact clients and obtain renewal information on assigned accounts in accordance with the Agencys timelines and procedures.
- Prepare quotations coverage summaries and comparisons proposals and recommendations needed to ensure clients and prospects understanding of coverage.
- If necessary obtain information deliver and/or present quotes to clients out of the office.
- Review new applications for underwriting acceptability completion and accuracy.
- Review new business renewals and endorsements to insure items were received as requested and processed accurately.
- Survey policy coverage and identify and work cross-selling and upgrading opportunities.
- Actively work toward helping producer(s) achieve assigned new business sales goals.
- Maintain client files on the agency management system(s) and use same for processing all transactions and to document conversations.
- Effectively utilize all carrier websites or programs required to quote or maintain policies for clients or prospects.
- Maintain an effective suspense system to follow up on outstanding orders correspondence reports and follow up on overdue and suspense items.
Participate in seminars and other training to maintain required licenses and to develop knowledge and skills.
Participate in special projects and perform other duties as requested.
PERSONAL AND ORGANIZATIONAL DEVELOPMENT:
Sets priorities and manages workflow to ensure efficient timely and accurate processing of
transactions and other responsibilities
Maintains a cordial and effective relationship with clients co-workers carriers vendors and other business contacts
Keeps informed regarding industry information new product information legislation coverages and technology to continuously improve knowledge and performance
Interacts with others effectively by utilizing good communications skills cooperating purposefully and providing information and guidance as needed to achieve the business goals of the agency
KNOWLEDGE SKILLS AND ABILITIES:
Working knowledge of personal lines coverages and policies
High School education or equivalent with a minimum of 3 years insurance
Completion of AAI CIC or CISR designation preferred
Property & Casualty Insurance License
Ability to analyze complex insurance situations needs and options and communicate these options both verbally and in writing in a clear concise manner
Ability to understand written and oral communication and interpret abstract information.
Advanced Knowledge of insurance markets and reference to markets
Knowledge of insurance rating and underwriting procedures
Ability to carry out complex tasks with many concrete and abstract variables.
Strong computer skills with and familiarity with tools such as Outlook Excel Word and AMS360
Ability to manage complex projects simultaneously
Ability to work independently and take the lead on all elements of client servicing when necessary
Negotiation and presentation skills
WORKING CONDITIONS:
Fast-paced environment
Large number of multiple steps in a complex system performed with accuracy and speed is essential to the successful completion of tasks
Any other duties as requested
Applicants will be tested