Account Executive, Member Services
Account Executive, Member Services
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About OEG Sports & Entertainment:
OEG Sports & Entertainment delivers North Americas leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District OEG owns the 5-time Stanley Cup Champion Edmonton Oilers the WHLs three-time Memorial Cup Champion Edmonton Oil Kings and the AHLs Bakersfield Condors. OEG operates Rogers Place North Americas premier sports and entertainment venue.
The Condors pride themselves on being One Team with a collaborative work environment that provides opportunity growth and enjoyment across the organization. We love what we do why we do it and who we do it for. A pillar of the community for over 26 years in a city that is heavily invested in the team the Condors are one of the most successful minor league sports franchises. Bakersfield California is a city in the southern Central Valley with easy access to the coast mountains and desert alike. Experience the small town feel with big city amenities in one of the fastest growing cities in the country. There is a reason that more people are moving to Bakersfield than out of it! Home to Cal State Bakersfield and the Condors. The Condors play in downtowns Mechanics Bank Arena central to every corner of town.
Role Summary:
The Account Executive Member Services is a full-time position based in Bakersfield CA. The ideal candidate is energetic self-motivated and engaging. This role will be responsible for fulfilling annual renewal and retention strategies while providing superior customer support for Bakersfield Condors Season Ticket Members. This role is also responsible for providing tactical support to facilitate and support sales and service initiatives for the Bakersfield Condors.
Your Focus in this Role:
Directly manage a book of season ticket member accounts including day-to-day customer communication to provide necessary solutions for customer service needs.
Contribute to annual renewal & retention strategic planning and timelines to increase season ticket member renewal and engagement.
Accomplish sales and retention goals through a set number of outbound sales activities each week; including phone calls text/chat messages face-to-face appointments and in-person arena visits
Plan and execute year-round season ticket member events and experiences
Staff the Member Lounge and carry out season ticket member engagement and fan experiences at home games.
Work synergistically with the sales team members to ensure the client experience is heightened
Provide assistance to all Condors365 Members and Partial Plan holders with mobile ticketing via AXS app
Facilitate corporate activation both in-game and in ticket service
Responsible for composing general correspondence with Members (i.e. Member Alerts Text Campaigns etc.)
Attend local networking events functions festivals etc.
Other duties as assigned
Education Experience and Skills:
College diploma or degree in a related field
In lieu of degree experience in a related field will be considered
Experience in a related field is considered an asset
Experience with AXS ticketing and CRM software not required but preferred
Excellent written and oral communication skills
High proficiency in Microsoft Suite of products (Outlook Excel OneNote Word)
Willingness to work evenings weekends and holidays as required
Must have access to a vehicle and a motor vehicle license (or ability to obtain one prior to employment)
Who You Are:
You have the ability to and you enjoy building strong relationships with external customers
You are passionate about Sports and Entertainment
You have strong customer service skills and the ability to ensure excellent customer care to both internal and external clients
You have the ability to execute exceptional organizational skills in the face of tight deadlines and multiple demands.
You thrive working independently and effectively in a high-pressure environment
You have effective oral and written communication skills in addition to a strong telephone presence.
You are available to work evenings weekends and holidays as required
You have access to a vehicle and a motor vehicle license (or ability to obtain one prior to employment)
Whats in it for you
Health and Dental Benefit Options
401K Matching Program
3 Weeks of Paid Vacation
Social Work Culture Employee Events
Compensation:
This role is budgeted to start at $25.00/hour.
Next Steps:
Thank you for your interest in joining our team! Those moving forward in the process will be contacted by a member of our team.
Stay in Touch!
Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information please review the Know Your Rights notice from the Department of Labor.
Required Experience:
IC
Employment Type
Hourly
