IT Specialist
IT Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
IT Specialist
BENEFITS:Medical Dental Vision 401K
AHF Products has a job opportunity for an IT Specialist to be located in Mountville PA. Reporting to the IT Supervisor the IT Specialist isresponsible for providing broad support within the Information Technology area not limited toparticipating in or overseeing a variety of assignments within purchasing contract management software licensing / subscriptions and supplier relationship management. The IT Specialist will provide end user support and incident/request fulfillment and resolution. This specialist will be a primary point of contact for Plant specific support issues.
JOB DUTIES:
- Provide local and remote desktop and application troubleshooting and support for enterprise class desktops and applications implemented throughout the organization
- Focus on plant specific support issues interfacing with plant engineers where needed to assist in the support and resolution of plant/production/PLC issues where appropriate.
- Develop knowledge and understanding of how centralized IT services and support impacts plants and plant specific systems.
- Install and configure computer or accessory hardware for onsite and remote users following existing standard processes and procedures
- Maintain accurate and up-to-date incident and request status within the ITSM system and asset management status of systems deployed and/or supported
- Support end-users of Microsoft Windows OS Microsoft Office and common business applications.
- Support common collaboration and collaboration tools such as Microsoft Teams GoToMeeting etc.
- Fulfill purchase requests in coordination with Procurement both for expense and capital related purchases.
- Contribute to the management and reporting of assets software licenses / subscription for compliance.
- Support the development implementation and maintenance of IT best-practice standards policies procedures and associated training plans to ensure optimal daily operations are maintained.
- Provide technical administrative support requiring broad and comprehensive administrative experience skill and knowledge of the organizations policies and practices
- Work on Ad-hoc projects as necessary or assigned
- Participate in on-call rotation
TRAVEL:
- Occasional travel for projects support conferences vendor meetings or similar activities (<10%)
JOB QUALIFICATIONS:
- High school diploma or GED equivalent
- Minimum two years of experience in support of business functions with understanding of IT related processes and demands
- Fundamental IT support troubleshooting skills
- Understand of basic networking (LAN WiFi WAN VPN)
- Demonstrated experience in area of assigned responsibility including but not limited to IT management related activities such as hardware software purchasing contracts and technology vendors.
- Proven experience working in a high pressure multi-solution environment. Strong relationship building skills and ability to work with internal and external resources.
- Ability to prioritize workload based on importance and urgency
- Working knowledge and experience with Microsoft Office products (Word Excel PowerPoint SharePoint).
- Ability to function effectively in a fast-paced high-volume work environment with strong attention to detail and accuracy
- Ability to exercise good judgment in handling and processing confidential information
- Ability to interact with all levels of management as well as internal and external customers
- Ability to work independently
- Excellent organizational skills; ability to multi-task in support of multiple managers
- Must be able to successfully complete and pass a background check employment verification and drug screening
- Positive and Verifiable Work History
PREFERRED QUALIFICATIONS:
- Associates or Bachelors degree in IT related field
PHYSICAL DEMANDS:
- Frequent walking and sitting.
- Regular stretching bending stooping twisting reaching grasping and other such repetitive movements.
- Must be able to communicate hear comprehend and write in English.
MENTAL DEMANDS:
- Make decisions
- Develop options and implement solutions
- Work with a team
- Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
- Attention to detail
- Communicate effectively
- Multitask in a fast-paced environment
- Work with a Sense of Urgency
AHF PRODUCTS:
AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
AHF Products is a leading hard surface flooring manufacturer in the USA with a family of trusted brands serving the residential and commercial hardwood tile and vinyl flooring markets. With decades of experience in award-winning flooring design product development manufacturing and service we create quality flooring to last for generations through inspiring designs innovation and a deep commitment to outstanding customer service. Our residential flooring brands include Bruce Armstrong Flooring Hartco Robbins LM Flooring Capella HomerWood Hearthwood Raintree Autograph Emily Morrow Home tmbr Crossville and Crossville Studios. Our commercial brands include Bruce Contract Hartco Contract AHF Contract Armstrong Flooring Parterre Crossville and Crossville Studios. Headquartered in Mountville Pennsylvania with manufacturing operations across the United States and in Cambodia AHF Products employs over 3000 dedicated team members.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
