Student Services Specialist (Testing Center Coordinator) (0081019)

Title: Student Services Specialist (Testing Center Coordinator)

Position Number:

Hiring Unit: Academic Affairs/KILOHANA

Location: UH Hilo

Date Posted: August 21 2025

Closing Date: September 12 2025

Pay Band: B

Salary: salary schedule and placement information

Full Time/Part Time: Full Time

Month: 11-month

Temporary/Permanent: Permanent

Other Conditions: Appointment to begin approximately September 2025 pending position clearance and availability of funds.

Duties and Responsibilities

This position serves as the Coordinator of UH Hilos Testing Center. The Testing Center is one of the academic services available through Kilohana: The Academic Success Center whose mission is to provide academic resources and services to students and engage with the campus and surrounding community.

1. Manage Testing Center personnel facilities equipment safety and daily administrative tasks.
2. Securely and correctly administer and proctor exams in various mediums including make-up distance learning professional and ADA accommodated exams including evening and weekends
3. Adhere to FERPA and all campus state/federal and test agency security and confidentiality regulations.
4. Respond to all internal and external communications and service requests available through the Testing Center.
5. Coordinate receipt security and transmission of exams; maintain and update testing equipment; immediately submit repair requests.
6. Hire train and supervise student assistants and proctors monitor review and approve student employee time sheets and manage student payroll within allotted budget
7. Oversee established fee assignments revenue collection fiscal tracking and budget compliance; solicit manage and maintain third-party vendor agreements in consultation with appropriate supervisors
8. Track and analyze data to generate reports on operations performance maintenance finances and other related activities.
9. Ensure Testing Center website accuracy outreach marketing and unit activities in alignment with Kilohanas vision and mission statements.
10. Work with Kilohana and other UH Hilo/UH System offices on planning and operational coordination.
11. Other duties as assigned

Minimum Qualifications

1. Possession of a baccalaureate degree in Business Administration Public Administration Education or related field and 3 year(s) of progressively responsible professional experience with responsibilities for management and/or support of a higher education testing operation; or any equivalent combination of education and/or professional work experience which provides the required education knowledge skills and abilities as indicated.
2. Considerable working knowledge of principles practices and techniques in the area of professional testing practices as demonstrated by the broad knowledge of the full range of pertinent standard and evolving concepts principles and methodologies.
3. Considerable working knowledge and understanding of applicable federal and state laws rules regulations and theories and systems associated with professional testing practices.
4. Demonstrated ability to resolve wide ranging complex problems through the use of creative reasoning and logic to accurately determine the cause of the problems and the resolution of the problems in an effective innovative and timely manner.
5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing verbally and by preparation of reports and other materials.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations groups team leaders and members and individuals.
7. Demonstrated ability to operate a personal computer apply word processing software.
8. For supervisory work demonstrated ability to lead subordinates manage work priorities and projects and manage employee relations.
9. Demonstrated knowledge of Microsoft (MS) Office
10. Experience working with databases to maintain detailed records
11. Demonstrated knowledge of website management

Desirable Qualifications

1. Masters degree in Business Administration Accounting or related field
2. Ability to work effectively with multiple testing providers from the public and UH
3. Ability to effectively interact with other entities within UH
4. Knowledge of and experience with UH fiscal and administrative policies and procedures with accounting or fiscal experience in a public comprehensive institution of higher education

To Apply: Click on the Apply button on the top right corner of the screen to complete an application and attach each required document. A complete application must include:

1. Cover letter explaining how each minimum and desirable qualification is met
2. Resume
3. The names and addresses email addresses and telephone numbers of three 3 current professional references
4. Transcript(s) showing degrees and course work appropriate to the position (copies are acceptable; however original official transcripts will be required prior to employment).

Please do not include any self-identifying photos they will be redacted. PLEASE REDACT REFERENCES TO SOCIAL SECURITY NUMBERS AND BIRTH DATE ON TRANSCRIPT COPIES. All minimum qualifications must be met by the closing date. Incomplete applications will not be considered. Failure to submit all required documents and reference information shall deem an application to be incomplete.

Note: If you have not applied for a position before using NeoGov you will need to create an account.

Inquiries: Karla Hayashi

The University of Hawaii is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment including on the basis of veteran and disability status. For more information visit: is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act annual campus crime statistics for the University of Hawaii may be viewed at: or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement bargaining unit members receive priority consideration for APT job vacancies. As a result external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawaii complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information please refer to the following link: