Senior Customer Success Manager
Senior Customer Success Manager
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$ 101100 - 174000
1 Vacancy
Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
The Opportunity
Adobe empowers individuals by providing tools to bring ideas to life and deliver engaging content. Join us as a Senior Customer Success Manager and play a pivotal role in helping our customers achieve outstanding results with our innovative Adobe Advertising technology!
The Role
We are on the lookout for a Sr. Customer Success Manager to increase customer success with Adobe Advertising technology ensuring our clients improve their potential with our solutions.
What you will do
- Deliver an outstanding customer experience with proactive communication and orchestrate appropriate internal resources to meet and exceed customer business goals
- Lead client onboarding for Adobe Advertisings integrations focusing on adoption and utilization
- Review customer metrics to gain a deeper understanding of account health drawing conclusions while identifying trends and potential risks while driving value conversations with customers
- Apply comprehensive understanding of customers current go-to-market strategy goals and gaps to spot and pursue opportunities for account growth and upsell
- Participate in cross-functional (CP Integrations Sales etc.) account planning providing ideas on driving around driving growth on accounts
- Communicate with customers on issues seek information show persistence gather data to solve problems
- Maintain up-to-date knowledge of our related technology and be able to clearly articulate business value
- Draw insight and themes from customer feedback raising awareness to product teams and others in their ecosystem on feedback that may need action
What you need to succeed
- Bachelors Degree and/or relevant work experience
- 5 years of Customer Success / Client Services / Account Management experience in Software as a Service Digital Marketing Programmatic Advertising (Demand Side Platform Data Management Platform Analytics Platform)
- 2 years of experience across the Adobe product suite including Adobe Advertising and Adobe Analytics. Resume MUST list specific DSP and/or SEM platform experience/expertise.
- Passion for driving customer success and measurable outcomes
- Strong communication and interpersonal skills with the ability to effectively navigate and mediate conflict and foster partnership
- Strong consulting skills and proven results working as a trusted advisor to drive business value for clients
- Ability to prioritize multi-task and perform effectively under pressure
- Outstanding organizational presentation and communication skills both verbal and written
- Existing knowledge of software in digital marketing and/or digital media space
- Strong client relationship skills and ability to interact at all levels of the organization
- Possess passion energy and enthusiasm to get results with a bias toward action
At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California:
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least the date and time stated above in Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Required Experience:
Manager
Employment Type
Full-Time
