Project Manager (ServiceNow)
Project Manager (ServiceNow)
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Job Description
Assurity Trusted Solutions (ATS) is a key player in the digital identity landscape serving as a wholly owned subsidiary of the Government Technology Agency (GovTech). We specialize in enhancing digital trust and security through innovative solutions and collaboration with various stakeholders.
We are seeking a Project Manager (ServiceNow) to join our creative and driven team!
Key Responsibilities
- Project Management: Lead end-to-end ServiceNow projects including planning execution risk management and delivery.
- Vendor Management: Manage outsource vendor including contracts management execution and delivery.
- Stakeholder Engagement: Work closely with business teams technical teams and leadership to gather requirements define project scope and ensure alignment with business goals.
- Technical Oversight: Provide technical guidance to vendors ensuring best practices in ServiceNow architecture coding and integration.
- Customisation & Configuration: Oversee and validate ServiceNow customisations workflows validation rules process automation and security settings.
- Integration Management: Manage third-party integrations and API connections with ServiceNow.
- Agile & Scrum Practices: Facilitate Agile ceremonies (e.g. stand-ups sprint planning retrospectives) to ensure continuous delivery and improvement.
- Risk & Issue Resolution: Identify potential risks dependencies and roadblocks in projects and proactively develop mitigation strategies.
- Documentation & Training: Maintain clear documentation including business processes system architecture and user guides. Train end-users on ServiceNow functionalities.
- Compliance & Security: Ensure all ServiceNow implementations comply with security best practices governance policies and industry regulations.
Requirements
Qualifications and Requirements:
- Background in Computer Science Information Technology Engineering or related disciplines
- Experience: 3-5 years of experience in ServiceNow project management and implementation.
- In-depth understanding of ServiceNow platform capabilities and modules (i.e. HRSD CSM ITSM ITOM ITBM etc.)
- Experience with ServiceNow implementation methodologies and best practices
- Certifications (Preferred):
- ServiceNow Certified Administrator
- ServiceNow Certified Implementation Specialist
- ServiceNow Certified App Developer
- PMP Scrum Master or Agile Certifications
- Strong analytical conceptualisation and problem-solving skills.
- Good communication skills with the ability to pitch ideas and influence.
- A driven and motivated personality with an inquisitive mind.
Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!
The remuneration package will commensurate with your qualifications and experience. Interested applicants please click Apply Now.
We thank you for your interest and please note that only shortlisted candidates will be notified.
By submitting your application you agree that your personal data may be collected used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS) GovTech and their service providers and agents in accordance with ATSs privacy statement which can be found at: or such other successor site.
Benefits
- A wholly-owned subsidiary of GovTech.
- We promote a learning culture and encourage you to grow and learn.
- We have flexible working hours with hybrid working arrangements.
- Contract Staff enjoys the same benefits as Permanent Employees.
Required Experience:
IC
Employment Type
Contract
