Head of UX, APAC
Head of UX, APAC
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Job Description
Help us shape the future of mobility
At Volvo Cars were on an exciting journey to shape the future of mobility. Were building direct relationships with customers and aim to be a leader in new technology. Its so exciting were well on our way on our journey towards full electrification. Join us and become a part of our vision for the future a future thats both exciting and a catalyst for positive change.
Lets introduce ourselves
What youll do
Role Description:
Develop and deliver the organizations user-experience vision and strategy. Collaborate with internal and / or external multidisciplinary teams comprising marketing specialists product managers developers and engineers as part of the UX design process. Manage the work of of UX Researchers and UX Designers.
Job Responsibilities:
- Customer Experience Strategy 8: Lead the implementation of the customer experience business plan ensuring the right resources are in place to execute on the customer experience strategy across the various stages of the customer and product life cycle.
- Customer Needs/Experience Research 8: Lead the design and execution of approaches tools procedures and initiatives (e.g. voice of the customer) that enable insight into customer segments trends needs and expectations.
- Customer Experience Mapping 8: Lead a range of stakeholders in the development of the ideal customer journey incorporating concepts of reachability convenience of service and purchase personalization ease of use and flexibility.
- Customer Experiences Implementation 8: Define design and deliver significant compelling and differentiating experiences for customers and ensure that business areas/units execute on the customer experience strategy.
- Leadership and Direction 8: Identify and communicate the actions needed to implement the functions strategy and business plan within the business area or department; explain the relationship to the broader organizations mission vision and values; motivate people to commit to these tenets and do extraordinary things to achieve local business goals.
What youll bring
Ready to Take the Next Step
Please submit your application through our career page. Due to GDPR regulations were unable to store or consider applications from other platforms. Make sure to submit your application in English.
Volvo Cars driving change together
Volvo Cars success is the result of a collaborative diverse and inclusive working environment. Today were one of the most well-known and respected car brands with around 43000 employees across the globe. At Volvo Cars your career is designed around your skills and aspirations so you can reach your fullest potential.
And its so exciting were well on our way on our journey towards full have five fully electric cars already on the market and five more on the way. Our fully-electric and plug-in hybrid cars combined make up almost 50 per cent of our sales. So come and join us in shaping the future of mobility. Theres never been a more rewarding time to play your part in our inspiring and creative teams!
Curious about Life at Volvo Cars Read more
Curious about our story Read more
Required Experience:
Director
Employment Type
Full Time
