Ruminant Technical Service Specialist
Ruminant Technical Service Specialist
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Job Description
The Technical Sales Advisor role is located within the Sales department of an OpCo. The role of the highest levels Technical Sales Advisor may be located within the Sales department of a cluster or division. The Technical Sales Advisor reports to the (technical) Sales Manager.
The Sales Representative/(Key) Account Manager and the Technical Sales Advisor work in a tandem approach to reach the highest Sales possible whereby the Technical Sales Advisor support the Sales representative/Key Account Manager in (highly) complex and technical processes. The Technical Sales Advisors supports in the Sales process and identifies areas for increasing our sales while the Sales Representative/Key Account Manager act as the commercial expert openings doors and closing deals.
Job Description:
Key accountabilities
- Technical Support
Routine technical support of customers including direct farm contact and the commercial animal farming industry. Acts as technical resource to sales professionals and customers. Interpreted field data and provide feedback concerning housing transport equipment nutrition and related matters. Documents customer requirements and provides technical guidance related to sales strategy and proposals.
- Value Selling
Asks questions which uncover implied needs and which develop those needs. Builds value for the customer by investigation to uncover explicit needs and develop those needs. Demonstrates companys capability by explaining how companys products and services match a customers explicit needs (Benefit Statements) Supports the feasibility of standard customized partnerships alternatives of new approaches for offered products and services viewing its optimization and improvement.
- Knowledge sharing
Introducing new solutions and concepts to the customer. Manages a programme of communication to the animal breeding industry through in-house publications and press articles; Prepares technical presentations and demonstrates how a product meets client needs. Contributes to sales meetings by providing deeper understanding of solutions workings or applications as well as of product limitations and non-traditional product usage. Facilitates in training for internal sales professionals and on-site technical training for customers.
- Process optimization
Develop monitor and update written standard operating procedures and process control strategies. Supports other organization functions such as engineering manufacturing or quality control to identify user and/or design problems.
- Tools
Coordinates executes maintains and / or improves various administrative sales processes and systems in line with the applicable way of working to ensure an efficient and effective sales administration compliant with policies and regulations. Records the outcome of a sales call and plan future actions which moves the sale towards a successful conclusion including additional investigation (needs identification) where necessary.
- Management information
Provides insights to management on request or own initiative regarding quantitative and qualitative developments within his / her area of sales/expertise based on reporting guidelines and ensures all information is appropriately stored and updated so that management and / or relevant stakeholders are able to make (timely) decisions and determine or adjust sales decisions and strategy.
- Internal networking
Responsible to maintain and build own product and technical knowledge in relevant product categories by taking local & global technical trainings and by collaborating with the sales team product development and Global Innovation. Based on input from Marketing and Pricing measures prepares and quotes customers in order to advise customers appropriately and to conclude the sale of product.
- Projects
May participate in various sales and customer service related projects in his / her area and contributes to project results.
Our organisation:
Trouw Nutrition is the global leader in innovative feed specialties premixes and nutritional services for the animal nutrition industry. Trouw Nutrition provides species-specific nutritional solutions consisting of feed concepts products and nutritional know-how. The unique combination of products models and services Trouw Nutrition offers boosts productivity and supports animal health through all life stages contributing to our customers peace of mind. Trouw Nutritions nutrition solutions have met the need of farmers and home-mixers feed producers integrators and distributors. Trouw Nutrition has locations in 25 countries and around 5000 employees. Our mission is Feeding the Future.
Equal Opportunity Employer:
Trouw Nutrition is an equal opportunity employer; applicants are considered for all roles without regard to race color religious creed sex national origin citizenship status age physical or mental disability sexual orientation marital parental military status or any other status protected by applicable local law. Please advise us at any point during the recruitment and selection process if you require accommodation. Trouw Nutrition is committed to compliance with all applicable legislation including providing accommodation for applicants with disabilities.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
