Technical Support Specialist
Technical Support Specialist
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Job Description
Inbox is seeking a highly skilled and proactive Technical Support Specialist to manage and optimize our virtual infrastructure environment. This role will involve administering designing and deploying VMware and Hyper-V products while ensuring the performance availability and reliability of both virtual and physical infrastructure. The ideal candidate will have extensive experience in managing virtual environments troubleshooting complex issues and maintaining documentation to support continuous operations.
Responsibilities
- Administer configure and maintain virtual infrastructure solutions using VMware and Hyper-V products.
- Design deploy and optimize virtual environments based on business needs and capacity planning.
- Perform detailed performance tuning for both virtual and physical infrastructure.
- Conduct capacity planning and forecasting to ensure optimal resource utilization and scalability.
- Configure and manage Virtual Infrastructure High Availability (HA) Site Recovery Manager (SRM) Distributed Resource Scheduler (DRS) Resource Pools Raw Device Mapping (RDM) vMotion Storage vMotion and MSCS.
- Troubleshoot and resolve issues related to high availability and disaster recovery configurations.
- Manage vSwitch Dynamic vSwitch port groups security settings and teaming configurations to ensure efficient networking within the virtual environment.
- Create and maintain accurate documentation including SOPs SLAs (Service Level Agreements) and change management logs.
- Ensure the smooth operation of virtual infrastructure on a 24/7 basis responding to incidents and outages promptly.
- Provide first and second-line support for virtual infrastructure-related incidents and escalate issues as necessary.
Requirements
- Bachelors degree in computer science or a related field.
- Minimum 2 - 4 years of experience in technical support or a related field.
- In-depth knowledge and hands-on experience with VMware vSphere Hyper-V and related virtual infrastructure technologies.
- Strong understanding of networking concepts including vSwitch Dynamic vSwitch and port group management.
- Proficiency in virtual machine migrations vMotion Storage vMotion and HA/DR configurations.
- Experience with infrastructure monitoring tools such as vCenter SCVMM VeeamONE or similar tools.
- Strong analytical and troubleshooting skills with the ability to resolve complex virtual infrastructure issues.
- Strong documentation skills for creating SOPs technical documentation and reports.
- Familiarity with change management processes and best practices.
Required Experience:
Unclear Seniority
Employment Type
Contract
