Service Team Manager, Retail Customer Care
Service Team Manager, Retail Customer Care
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
- You Lead a team to deliver outstanding pre and post sales customer service around Apples product lines. - Set the right goal targets and expectations for the frontline team to follow own the team to achieve excellent customer happiness business results and related KPIs. - Ensure the scheduling adherence and efficiency in the team. - Generate reporting and performance data from different resources. - Analyze business trends to facilitate key business decisions. - Identify and close the gaps in process training communication which can impact the customer or specialist experience. - Handle tough customer critical issue from frontline specialists. - Hire retain and develop the top talents ensure the team morale.
- Proficiency in the following: English and Mandarin to support customers in respective regions.
- Role models inclusive leadership behaviors and embraces their responsibility to build develop and retain diverse teams.
- Makes space to listen learn and amplify diverse perspectives and experiences.
- Team management experience.
- Confronts barriers to greater inclusion with tenacity care and commitment
- Excellent communication (oral and written) interpersonal and presentation skills
- Skilled at handling and being a phenomenal partner
- Good at translating techno-speak into amateurs terms
- Exhibit composure under pressure
- Previous people-facing roles where the emphasis has been on quality of service
- 5 years experience 2 years or above experience in leading a team to provide extraordinary customer service
Required Experience:
Manager
Employment Type
Full-Time
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