Customer Service Officer
Customer Service Officer
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
More than just a recruitment company. At PRTR we have been a part of our customers success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15000 outsourced staff we will continue to carry out our mission to develop a better career a better life and a better society and thrive to become the No.1 people solutions organization in Southeast Asia.
JOB PURPOSE
- Handling daily order processing tasks for assigned customers.
- Monitoring pricing and promotion conditions to ensure they are correctly maintained in the Darwin-OTC system.
- Coordinating with the 3rd party logistics provider to arrange deliveries to customers based on the agreed lead time.
- Preparing documents and contacting forwarders to arrange export shipments to customers.
- Leading the daily outbound logistics operation and service providers to meet requirements.
- Ensuring that daily operational issues from service providers are communicated to the team for problem-solving.
- Escalating to management if there is a risk of missing wholesale deadlines or if potential penalty freight charges will occur.
- Expediting urgent shipments to support sales/product testing and ensuring premium freight spending is effective and reasonable compared to potential opportunity losses.
- Analyzing outbound costs and activities to identify savings initiatives or operational improvements.
- Verifying monthly logistics spending and analyzing variance.
- Preparing data for reporting and presentation to customs or management.
- Conducting various other related logistics tasks as requested.
- Monitoring and ensuring the delivery of shipments in accordance with required delivery schedules.
- Handling export/customs issues.
- Ensuring the availability of cost certification of origin for applying Free Trade Agreements (FTA) to customers.
- Following and driving KPI results with analysis reports for the supervisor.
- Complying with ISO 45001 ISO 14001 ISO 9001 and ISO 50001 systems.
- Serving as an internal auditor for ISO 45001 ISO 14001 ISO 9001 and ISO 50001 systems.
- Taking responsibility for KPI progress results.
- Overseeing the Risk Assessment program.
- Complying with Occupational Health & Safety laws standards rules regulations requirements and commitments related to the company.
- Consulting and supporting safety-related activities and participation in committees.
- Following job assignments as needed.
REQUIREMENTS
- Bachelors degree in Logistics Economics Business Administration and Management or a related field.
- 1-2 years of experience in a logistics role within a manufacturing environment.
- Good operational knowledge of international ERP systems like SAP JDE OTC and linked applications.
- Strong personality to manage and control logistics providers effectively.
- Ability to communicate and work effectively with people at all levels both in Thai and English.
- Maturity energy systematic thinking service-mindedness and problem-solving skills.
- Knowledge of privileges is preferable.
- Good computer skills.
- Competence in customs/export issues such as HS codes is an advantage.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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