Senior Business Process Improvement Analyst
Senior Business Process Improvement Analyst
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Job Description
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
The Business Analyst supports the global Service and Repair team by delivering critical analytical insights resolving operational challenges and driving continuous process improvement. This role liaises with cross-functional teamsincluding IT supply chain finance and master data to troubleshoot workflow and system issues coordinate enhancements and ensure data integrity.The Business Analyst contributes to the following activities within the global Service and Repair team (S&R):
- Provide day-to-day analytical and problem-solving support to business operations by investigating and resolving issues related to system processes workflows and data anomalies.
- Liaise with cross-functional teams (such as IT S&R business operations master data supply chain finance etc.) to identify root causes of operational issues and recommend actionable solutions or system enhancements.
- Connect and collaborate with IT partners for process and system improvements. Proactive monitoring maintaining and govern Service and Repair master data ensuring accuracy consistency and compliance.
- Support and execute Business Analyst activities in coordinating and driving Analytics Insights and Reporting implementations including user acceptance testing in close collaboration with key users.
- Monitor key performance indicators (KPIs) and system-generated reports to proactively identify trends or inefficiencies in business processes and support the continuous improvement initiatives.
- Execute against product vision and commitments in an Agile environment.
- Perform large scale data & systems analysis.
- Manage and own significant pieces of project deliverables end-to-end from the initial demand all the way to testing the agreed solution and delivering to production.
- Be able to understand complex requirements come up with high quality solutions to address the demand and fully explore dependencies and implications on various components of introducing the change.
- Survey analyze and evaluate processes products and services.
- Conduct requirements gathering activities using a variety of internal and external data and conducting end stakeholder interviews.
- Act as a linking pin between the business Material Master Data management and IT (Service & Repair) and being involved in topics on strategic architecture and design. Provide documentation of processes and business requirements.
- Take on project management tasks and services.
Qualifications
Bachelors degree.
At least 5 years of experience as a (Sr.) Business Analyst
Strong analytical problem-solving and synthesizing skills with the ability to work independently with guidance provided as needed.
The ability to interpret a set of business and technical requirements and contribute to developing robust solutions.
Strong communication and influencing skills with ability to communicate effectively with business and IT stakeholders.
Flexible and resilient team player with strong interpersonal skills taking initiative to drive things forward.
Adaptable able to work across teams and functions in a multinational environment.
Experience with SAP (Preferably MDM and or CS)
Professional proficiency in English including written and verbal communication.
Nice to Have
Prior experience with SCRUM/Agile methodologies.
Business analysis or project management experience in the medical device industry ideally with a background in Service & Repair.
High proficiency with Excel Spreadsheets Business Objects and SAP experience creating Excel documents including spreadsheets formulas charts graphs and functions.
Eager to grow and develop their knowledge and skills.
Servant leadership perspective to support and enable the business stakeholders.
Global mindset and willingness to learn.
Professional proficiency in English including written and verbal communication.
Affinity with emerging technologies like (gen) AI.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Senior IC
Employment Type
Full-Time
