Customer Quality Engineer - Data Analyst
Customer Quality Engineer - Data Analyst
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Job Description
What you do at AMD changes everything
We care deeply about transforming lives with AMD technology to enrich our industry our communities and the world. Our mission is to build great products that accelerate next-generation computing experiences the building blocks for the data center artificial intelligence PCs gaming and our mission is the AMD culture. We push the limitsof innovation to solve the worlds most important strive forexecution excellence while beingdirecthumblecollaborativeandinclusiveof diverse perspectives. This is who we are at our best. One Company. One Team.
AMD together we advance
THE ROLE:
Join AMDs team of highly skilled professionals in managing the quality performance of key customers in the production of our leading-edge Game Console Graphics Server and CPU products. Our presence in region gives this customer quality engineering team exposure to multiple AMD sales platform product development teams and manufacturing operation teams. This team partners with AMD Platform Team and Customer Engineering Team to enables AMD product introduction & volume ramp to the satisfaction of our customers. As a member of our Manufacturing Quality Engineering team you will be a critical part of driving innovation in high-performance computing graphics and visualization technologies building blocks for gaming immersive platforms and the data center.
THE PERSON:
Play a critical role as the key contact for product quality and post-sales support for AMD customers accurately represent customers requirement within AMD. Expect the candidate able to work both independently as well as in teams and across business units to accomplish tasks in a timely manner.
KEY RESPONSIBILITIES:
- Play a critical role as the key contact for product quality and post-sales support for AMD customers accurately represent customers requirement within AMD.
- Interact with AMDs key customers procurement quality and manufacturing contacts to understand customer requirements and resolve quality and reliability issues related to the product qualification ramp and high-volume manufacturing
- Program manage cross functional technical teams to identify containment and determine root cause for Customer issues. Cross functional teams may consist of Design Software Platform Product Engineering Test Engineering Packaging Engineering Failure Analysis Customer Engineering Sales Ops and Supplier Quality Engineering.
- Manages the overall customer quality relationship work closely with customer to fully understand their business from a quality perspective.
- Escalate potential issues to AMDs management to avoid customer disruption and ensure timely resolution.
- Provide AMDs cross functional team with customer priorities to ensure resources are aligned to support critical activities.
- Write and deliver customer facing presentations to communicate frequent technical status and deliver technical solution.
- Ensures that customers needs have been met and that the product or solution is fully functioning according to specification.
- Provides post sales technical expertise during the installation implementation and maintenance of company products. May be involved in implementing detailed customer installation requirements.
- Improve customer engineering service efficiency via metrics optimization and monitoring.
PREFERRED EXPERIENCE:
- Minimum B.S. in Computer Science or Electrical engineering with 5-10 years of related experience in the areas of semiconductor manufacturing product or quality engineering.
- Possess strong technical knowledge of computer products such NB DT Server Automotive and understanding of AMD components.
- Effective presentation and communication skills good negotiation skill.
- Fluent in both spoken and written English
ACADEMIC CREDENTIALS:
- JMP expertise 6 Sigma black belt or Python skill are preferred
LOCATION:
Hefei/Suzhou/Shanghai
#LI-JG2
Requisition Number:176973
Country/Region/Location:ChinaState/Province:ShanghaiCity:Shanghai
Job Function:Product Engineering
Required Experience:
IC
Employment Type
Full-Time
