Head of MFA Agency Management
Head of MFA Agency Management
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Job Description
This position will report to the Chief Executive Officer of MFA and is responsible for overseeing the development implementation and management of all agency-related activities. This role requires strategic planning leadership and operational efficiency to ensure effective partnerships with agencies.
Position Responsibilities:
- Effective Vendor / Outsourcing management Manage contract and relationships with vendors incl. commercial constructs with maximize ROI for MFA. Keep the vendor(s) in check and in line with the needs and requirements and timelines. Hold overall responsibility for effort estimation delivery budget and quality.
- Partner with business leaders across the organisation. Develop and maintain strong working relationships with various stakeholders. Maintain regular communication to ensure transparency.
- Conduct regular deep-dive analysis and consolidate branch performance reviews on manpower production and compliance (including annual review).
- Collaborate with Manulife Singapore to drive key company initiatives and provide recommendations for developing and executing business development strategies in aligning with organisation goals.
- Conduct regular review on adherence to company and regulatory requirements on distribution & marketing activities which includes roadshows and social media related activities.
- Drive MFA branding and establish a social media presence including the MFA website across all digital channels for the purpose of sales and recruitment.
- Drive MFA presence especially in terms of organizing events awards and recognition recruitment collaterals and seminars including looking for lead generation opportunities.
- Manage budget financial analysis and forecasting process to optimise spending.
- Ensure organizational adherence to regulatory requirements and internal policies.
Required Qualification:
- Minimum of 10 years of experience in agency management marketing or a related field with at least 5 years in a leadership role.
- Bachelors degree in Business Administration Marketing or related field.
- Proven track record of managing and optimizing agency relationships.
- Strong financial acumen and experience managing budgets.
- Excellent communication negotiation and interpersonal skills.
- Ability to think strategically and drive execution.
- Proficiency in data analysis and reporting tools.
- Strong leadership and team management skills
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Director
Employment Type
Full-Time
