Senior Ambassador
Senior Ambassador
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
JOB DESCRIPTION:
Position: Senior Ambassador
Division: Core Diagnostics
Location: Lahore
Job Summary:
The Abbott Sr Ambassador is responsible for driving client loyalty growing existing business while improving profitability. Maintain accurate and up-to-date client data in MyDASH and Execute Account Plan tactics to grow existing business by closing menu gaps (adding on assays) selling DHS solutions and upgrading and renewing service contracts
Major Responsibilities:
- Develop a Strategic Growth Plan at the territory level and leverage the plan daily
- Weekly work with client on business process amplification of their health system via CRDx globalized and established frameworks
- Conduct Client Business Reviews every 90 days (Operational reviews) to ensure our clients and Abbott are honoring their commitments and execute on identified client needs
- Act as Abbott point of contact for clients to handle any issues or support requests (ordering and shipping inquiries & product issues)
- Support renewal of existing business with the Enterprise team early in the process blocking competition from entering the account
- Work with client to ensure entire Abbott solution is being utilized as expected
- Assess utilization and inefficiencies on instruments and work with client to maximize testing capabilities
- Analyze test menu and ordering patterns to assess gaps and provide solutions
- Add solutions including assays software and service offerings to help client achieve strategic priorities or improve efficiencies
- Deliver insights for operational improvement that will directly impact client KPIs through assays DHS Hematology and/or other solutions
- Drive Alinity Hematology and Digital Health Solutions solutions at every account
- Continue to manage post-sales client support activities such as Confidently operate all Alinity Instruments Install and configure assays on the Alinity instrument Perform assay integration calibration precision linearity and method comparisons for the Alinity
- Exhibit and articulate our value proposition and solutions and consult with client to improve operations and KPIs
- Deliver insights to clients as well as Enterprise team and Develop relationships with all internal stakeholders i-e Lab Director Department Supervisors IT Manager and Medical Director
- Maintain a high NPS score (OneNPS and tNPS) at each account and Address NPS hot sheets
- Leverage marketing collateral to demonstrate Core Diagnostics value i-e Client presentations Workshops (Educational and Abbott internal) Client Business Reviews and Lead integration activities Participate in implementation activities per Test of Record (TOR) process and Oversee progress of cross-functional implementation team (post-sale) with project manager
Education/Knowledge & Experience:
- Bachelors degree; preferably BE/ME in Biomedical/Electrical/mechanical
- Minimum of 5-6 years experience of experience in Diagnostic Industry with an emphasis on managing and expanding existing accounts
- Ideally a proven track record in a similar position supported by management and customer references.
- Excellent product and industry knowledge
- Strong understanding of key stakeholders and customer dynamics
- Strong solution selling and relationship building skills
- Strong communications skills both verbal and written
The base pay for this position is
N/AIn specific locations the pay range may vary from the range posted.
JOB FAMILY:
Sales Force
DIVISION:
CRLB Core Lab
LOCATION:
Pakistan > Lahore : 187 Aurangzeb Block New Garden Town
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes 20 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Not Applicable
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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