Digitisation Analyst
Digitisation Analyst
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1 Vacancy
Job Description
Primary Details
Time Type: Full timeWorker Type: EmployeeResponsible for supporting process improvement initiatives including process automation solutions and quality improvements in partnership with GSSC functions and/or global stakeholders with a focus on process analysis documentation and requirements gathering.Primary Responsibilities
Identify opportunities for improvement measure process efficiencies validate improvement benefits and act as a partner to the business to perform continuous improvement activities
Supports Process Redesign Experts/ Analysts in conducting process discovery workshops/ sessions during opportunity identification
Creation of process design documents (PDDs) and/or business requirement documents (BRDs) which are required for deployment of automation solutions
Responsible for detailed process mapping/ analysis (Level 5- Level 6 process maps)
Adherence to process improvement/ automation governance framework
Required Education
Bachelors Degree or equivalent combination of education and work experience
Required Experience
5 years relevant experience
Required Licenses/Certifications
SSGBC Agile Practitioner
Preferred Competencies/Skills
Excellent verbal and written English communication skills and comfortable dealing with all levels of management both in GSSC and onshore
Excellent workshop facilitation and data gathering skills
Process flow design and optimisation
Excellent stakeholder management skills
Familiarity with process mapping tools
Excellent use of process mining/ mapping applications and tools e.g. Signavio Celonis etc.
Proficiency in Microsoft Applications- Word Powerpoint Excel
Adaptable to change and able to work in a highly dynamic environment
Ability to manage multiple initiatives
Strong agility and flexibility
Preferred Education
Bachelors Degree or equivalent combination of education and work experience
Preferred Experience
2-5 years of experience in as-is process discovery and to-be process modelling and analysis using structured methodology with proven results
Has participated in the implementation of a continuous improvement project that delivered tangible benefits
At least 2 year experience in insurance industry
Graduate degree in Business Engineering or related disciplines
Lean Six Sigma Yellow Belt Certification Agile/ Scrum or equivalent
Preferred Knowledge
Knowledge in process & data analysis
Knowledge of customer journey mapping and touchpoint analysis
Knowledge in Lean/Six Sigma Quality Management
Application of CI tools e.g. process mining or statistical tools
Conceptual knowledge/background in Agile (Scrum) practice and/or Project Management
Preferably with knowledge in the Insurance industry
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused
We are technical experts
We are inclusive
We are fast-paced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.
How to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
IC
Employment Type
Full-Time
