Technical Engineer

Wellington - New Zealand

Monthly Salary: Not Disclosed

Posted on: 21 days ago

Vacancies: 1 Vacancy

Job Summary

Key Missions

Analyses troubleshoots and resolves tickets escalated by support level 1 or 2 (internal external) within SLA or internal OLA
Reproduces and document customer problems and escalate them to relevant solution or product development teams
Provides input as required on product and customer specific functionality configuration and usage
Designs corrective action plans or local workarounds that allow issues to be solved within the SLA
Documents ticket resolution and ensure proper communication or reporting to customers on ticket resolution progress
Maintains support documentation up to date
Carries out on-site administration and preventive maintenance activities
Performs system upgrades at customer premises during post go live period (ramp up/grace period)
Ensures procedures are correctly implemented
Maintains IT infrastructure and backend components including hardware and software
Conducts standard and complex analysis in autonomy

Profile & Other Information

Requirements:

3-5 years of experience Technical Engineering role systems integrator environment
Degree in Electrical / Electronics / Computer Engineering / Computer Science or a relevant discipline;
Exposure in areas across Software application Backend applications and Hardware Appliance.
Experience in Software Application and Integration is a plus.
Experience in Kubernetes and DevOps CI/CD pipeline is a plus
Strong analytical and problem-solving skills

Technical Skill:

Good understanding of IT infrastructure and architecture
Basic database knowledge and best practices
Security awareness
Windows GNU/Linux networking knowledge
Knowledge of scripting and programming language (Java Javascript Perl Bash Python Power shell etc.)
Knowledge of configuration management tools and languages (Terraform Ansible GIT etc.)
Containerization and orchestration knowledge (Docker Kubernetes etc.)
Experience in Linux and Windows environment and scripting is compulsory
Strong understanding of software lifecycle (agile waterfall etc.)

Purpose

This role is responsible for maintaining the service-level agreement critical production platforms or products and providing automated operations to ensure the service to our clients is always of the best quality.

Key Missions Analyses troubleshoots and resolves tickets escalated by support level 1 or 2 (internal external) within SLA or internal OLAReproduces and document customer problems and escalate them to relevant solution or product development teamsProvides input as required on product and customer spe...

Key Missions

Analyses troubleshoots and resolves tickets escalated by support level 1 or 2 (internal external) within SLA or internal OLA
Reproduces and document customer problems and escalate them to relevant solution or product development teams
Provides input as required on product and customer specific functionality configuration and usage
Designs corrective action plans or local workarounds that allow issues to be solved within the SLA
Documents ticket resolution and ensure proper communication or reporting to customers on ticket resolution progress
Maintains support documentation up to date
Carries out on-site administration and preventive maintenance activities
Performs system upgrades at customer premises during post go live period (ramp up/grace period)
Ensures procedures are correctly implemented
Maintains IT infrastructure and backend components including hardware and software
Conducts standard and complex analysis in autonomy

Profile & Other Information

Requirements:

3-5 years of experience Technical Engineering role systems integrator environment
Degree in Electrical / Electronics / Computer Engineering / Computer Science or a relevant discipline;
Exposure in areas across Software application Backend applications and Hardware Appliance.
Experience in Software Application and Integration is a plus.
Experience in Kubernetes and DevOps CI/CD pipeline is a plus
Strong analytical and problem-solving skills

Technical Skill:

Good understanding of IT infrastructure and architecture
Basic database knowledge and best practices
Security awareness
Windows GNU/Linux networking knowledge
Knowledge of scripting and programming language (Java Javascript Perl Bash Python Power shell etc.)
Knowledge of configuration management tools and languages (Terraform Ansible GIT etc.)
Containerization and orchestration knowledge (Docker Kubernetes etc.)
Experience in Linux and Windows environment and scripting is compulsory
Strong understanding of software lifecycle (agile waterfall etc.)