Acceleration Center - AES - Workday HCM Lead - Manager
Acceleration Center - AES - Workday HCM Lead - Manager
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Job Description
Industry/Sector
Not ApplicableSpecialism
WorkdayManagement Level
ManagerJob Description & Summary
At PwC our people in business application consulting specialise in consulting services for a variety of business applications helping clients optimise operational efficiency. These individuals analyse client needs implement software solutions and provide training and support for seamless integration and utilisation of business applications enabling clients to achieve their strategic objectives.Those in Workday human capital at PwC will focus on providing consulting services for Workday human capital management (HCM) applications. You will analyse client requirements implement HCM software solutions and provide training and support for seamless integration and utilisation of Workday HCM applications. Working in this area you will enable clients to optimise their human resources processes enhance talent management and achieve their strategic objectives.
Enhancing your leadership style you motivate develop and inspire others to deliver quality. You are responsible for coaching leveraging team members unique strengths and managing performance to deliver on client expectations. With your growing knowledge of how business works you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects ensuring their successful planning budgeting execution and completion.
- Partner with team leadership to ensure collective ownership of quality timelines and deliverables.
- Develop skills outside your comfort zone and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues engaging in difficult conversations with clients team members and other stakeholders escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
The Opportunity
When you join PwC Acceleration Centers (ACs) you step into a pivotal role focused on actively supporting various Acceleration Center services from Advisory to Assurance Tax and Business our innovative hubs youll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. Youll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
As part of the AES Workday HCM - Operate team you are responsible for identifying and addressing client needs training junior team members and leading testing automation efforts. As a Manager you supervise develop and coach teams manage client service accounts and drive client engagement workstreams by independently solving and analyzing complex problems to develop top-quality deliverables. You manage a support ticketing queue lead client status meetings and oversee overall engagement operations.
Responsibilities
- Identify and address client needs effectively
- Train and mentor junior team members
- Lead testing automation efforts to improve efficiency
- Supervise develop and coach teams to enhance performance
- Manage client service accounts and drive engagement workstreams
- Solve and analyze complex problems to deliver exceptional results
- Oversee support ticketing queue and client status meetings
- Assure smooth engagement operations and uphold firm standards
What You Must Have
- Bachelors Degree
- 5 years of experience
- Oral and written proficiency in English necessary
What Sets You Apart
- Trains junior team members to develop skills
- Analyzing and customizing Release Notes for engagements
- Serving as a SME for resolving complex production support issues
- Developing specialization in specific application functions/capabilities
- Identifying opportunities for deploying new functionality
- Leading testing automation efforts
- Conducting ticket review calls with clients
- Leading design development and deployment of enhancements
- Identifying automations and designing solutions to improve service delivery
Travel Requirements
Up to 20%Job Posting End Date
Required Experience:
Manager
Employment Type
Full-Time
