Field Service Engineer
Field Service Engineer
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Job Description
Profile -Field Service Engineer - Barranquilla
The Field Service Engineer will be responsible for installing and repairing medical printing devices such as Processors Hardcopy Printers Digitizers Workstations and Digital X-Ray Equipment. At the same time train the users on the use of this equipment.
Install and run medical imaging diagnostic printing equipment.
Repair medical imaging diagnostic printing equipment such as Drystars EOS Fix Mammography CR DR and some others.
Train users in the use and handling of equipment so that they can use those properly avoiding failures and repairs.
Give remote support to dealers for installations and repairs.
Moderate customers on possible problem solutions on the equipment use.
Administrative functions such as: phone call attendance introducing data on the ServiceNow database.
Specific Skils:
Ability to work under pressure while appropriately managing customer concerns / escalations / expectations.
Customer service skills including the demonstrated ability to work constructively with both internal and external client groups.
Strong interpersonal skills including the proven ability to network in a global environment (Agfa network) and build relationships with geographically remote personnel. Time management organization prioritization and follow-up skills.
Networking intermediate knowledge wifi and physical network configurations. Use of applications for signal test and operating systems networking tools.
Operating systems advanced skills use of logging and security of applications running on MS Windows OS.
Intermediateto advanced level of English and Spanish both written and spoken.
Availability to travel to all countries of local Region. (North & South Latam)
USA Visa is a plus.
Strong communications skills both written and spoken. Team work and assertive communication.
Good at handling Office and IT tools.
Education:
Electronic and Communications Engineer or similar.
Experience:
- Desirable at least 3 years of experience working with Computed & Direct Radiography X-Ray systems.
Specific skills:
Languages: English 80%
Technical Skills: Analog and Digital Devices Knowledge Mechanics Networking.
Soft Skills: Customer focus good interpersonal relationships service attitude.
Employment Type
Full Time
