Senior Manager, Change Management & Operational Preparedness
Senior Manager, Change Management & Operational Preparedness
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Job Description
Are you passionate about leading changes that drive innovation efficiency and meaningful business impact Do you thrive in dynamic environments where your work influences the direction of an entire organization If so we invite you to consider an exciting opportunity as a Senior Manager of Change Management and Operational Preparedness within our Retail Risk Office supporting Retail Bank and Premium Products Shopping business areas.
In this highly visible and strategic role you will be at the forefront of our change management program helping to shape the way we work deliver change initiatives to our business and manage risk. Youll be empowered to lead change efforts that span functions stakeholders and levels of the organization playing a critical role in how we adopt change initiatives.
An ideal candidate will bring change management expertise and thrive on building connections aligning stakeholders and driving successful outcomes. Your expertise will help shape and deliver impactful change management solutions that support transformation across our organization.
Responsibilities:
Lead and manage a team of change and operational preparedness professionals providing coaching mentorship and performance management
Foster a culture of risk awareness and accountability within the team and across the first line of defense
Ensure the team has the necessary skills and resources to effectively execute their responsibilities
Develop and implement robust change management strategies that drive adoption reduce resistance mitigate risk and ensure long-term success
Coach and guide cross-functional project teams and leaders through the change journey using proven methodologies and a thoughtful people-first approach
Collaborate closely with sponsors stakeholders and key partners to align goals and ensure successful execution of change initiatives
Conduct change impact assessments stakeholder analyses and readiness assessments to inform planning and execution
Design and deliver compelling communications and enablement strategies that inform and prepare associates for change
Monitor and evaluate the effectiveness of change interventions and continuously refine your approach to maximize impact
Champion a culture of adaptability and continuous improvement by embedding sustainable change capabilities across the business
Key Skills/Experience:
Proven success leading change management initiatives in large complex organizations
Deep understanding of change management principles frameworks and tools (i.e. PROSCI) and their practical application
Exceptional communication and stakeholder management skills which are critical for building trust and influence across all levels of the organization
Demonstrated ability to manage multiple priorities in a fast-paced dynamic environment
Strong risk management analytical and problem solving skills
Collaborative leader who thrives on working with diverse groups to achieve shared goals
Experience with prioritization frameworks governance processes (i.e. EWI/DLI) audits & exams executive & management reporting and project management support services.
Basic Qualifications:
HS Diploma GED or equivalent certification
At least 5 years of Risk Management experience
At least 4 years of change management experience
At least 4 years of experience supporting partnering and interacting with internal business clients
Preferred Qualifications:
Bachelors Degree
5 years of Project Management experience leading cross functional projects and programs
5 years of Change Management experience
Certified in PROSCI Change Management LEAN Management or Six Sigma
3 years of people management experience
PMP Certification or Masters Certificate of Project Management (CPM)
At this time Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean VA: $170800 - $194900 for Sr. Risk ManagerCandidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.
This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE including disability/vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position and you require an accommodation please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Required Experience:
Senior Manager
Employment Type
Full-Time
