End User Field Services â Account Run Lead
End User Field Services â Account Run Lead
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Job Description
Job Description:
Responsibilities:
Knowledge skills tools and techniques to direct and coordinate human and material resources at all phases in the account: origination initiation planning execution and control and closeout. Balancing competing demands and mitigating risks to ensure an acceptable service is delivered to stakeholders and sponsors within budget scope time and quality standards.
Identifies assesses and manages risks to the success of the account.
Effectively estimates costs timescales and resource requirements for the successful delivery of the account(s) to agreed terms of reference.
Provides effective leadership to the project team ensuring that team members are motivated and developing their skills and experience.
Can lead presale activities with sales with preparing proposal quotation presentation etc.
Ability to prepare review and provide updated information for monthly quarterly and yearly service reports as required
Ensure that incident/service request/asset inventory/CSAT KPIs in the SLAs are fulfilled
Perform trend analysis on Incidents/ Service Requests
Monitor incidents and service requests.
Request resources for the support effort
Build capability to meet people career development objectives and business needs
Establish a regular frequent cadence with the team
Achieve service offering Rev/AOP targets
Other related delivery management tasks
Requirement
Bachelors degree in information technology field
Minimum of 8 years of relevant work experience
5 years of experience in EUFS support services
5 years of experience leading teams of support and development resources
Ability to design and manage projects / service portfolio
Good understanding of the market and technology trends
Good communication skill
Certification of ITIL & PMP
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Employment Type
Full-Time
