About the role:
The Logistics & Fulfilment Manager (Hub) is responsible for overseeing all logistics warehousing and order fulfilment operations at the hub. This role ensures efficient accurate and timely handling of inventory order processing dispatch and returns while maintaining the highest standards of safety compliance and customer satisfaction.
Key Responsibilities
Hub Operations & Fulfilment
Oversee day-to-day hub operations ensuring smooth inbound and outbound logistics.
Ensure accurate picking packing and dispatch of orders to meet or exceed customer SLAs
Liaise with customer service and sales for priority and exception handling
Ensure logistics operations run efficiently and adhere to company policies and operational standards.
Cross-border & Regional Logistics
Manage cross-border shipments working with carriers customs brokers and freight forwarders.
Ensure full compliance with regional trade regulations local import/export laws and company policies.
Vendor & 3PL Management
Select contract and manage 3PL warehousing and logistics partners; evaluate performance against SLAs and KPIs.
Build strong relationships with freight forwarders local couriers and last-mile partners for high service quality.
Lead contract negotiations for transport warehousing materials handling and value-added service
Process Improvement
Identify and implement continuous improvement initiatives for cost speed and service quality
Leverage technology TMS to enhance productivity and data visibility.
Lead or participate in regional logistics projects and network expansion initiatives.
About you:
Bachelors degree in Logistics Supply Chain Management Business or a related field. Masters preferred.
Minimum 5 years of progressive experience in logistics warehouse or fulfilment management preferably in the Asia-Pacific (APEC) region.
Strong organizational and multitasking abilities.
Excellent written and verbal communication skills (English required; relevant Asian languages highly desirable)
Excellent communication and interpersonal skills.
Proficient in Microsoft Office (Excel Word PowerPoint).
Ability to work under pressure and meet deadlines.
Detail-oriented with a strong focus on accuracy
Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.
Required Experience:
Manager