Conversion Senior Coordinator
Conversion Senior Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a Conversion Senior Coordinatorto join our team at MBPS. This role plays a crucial role in managing the end-to-end process for new business cases at John Hancock. This includes overseeing the processing of applications and recordkeeping agreements through to the assignment of contract numbers. The position also involves setting up all aspects of client information investments service features and other onboarding requirements to ensure a seamless transition for new clients.
Position Responsibilities:
- Maintain high standards of quality and efficiency in indexing processes and capturing information.
- Conduct thorough checks and exercise good judgment to prevent financial errors while handling sensitive funds with care.
- Suggest process improvements to enhance team metrics and consistently meet company service level expectations.
- Be available for overtime during high-volume periods including some Saturdays and holidays while effectively managing time off.
- Support colleagues and other teams with production tasks and contribute to expanding the teams expertise in various functions.
Required Qualifications:
- Open to fresh graduates or those with BPO experience pass math and English exams business writing exam and demonstrate keyboarding skills of 35 WPM with 90-95% accuracy.
- Proficient in Microsoft Applications.
- Bachelors Degree in any course
- Amenable to work in fixed night shift
Preferred Qualifications:
- Strong written communication proactive problem-solving and effective multitasking.
- Understand basic insurance processes; knowledge of life insurance and group benefit products is a plus.
- Clear communication collaboration adaptability execution excellence and continuous self-improvement.
- Familiarity with product and process protocols specific to Manulife and JH RPS.
- Pass weekly tests on Manulife products understand JH RPS terminologies and processes and proficient in email communication.
When you join our team:
- Well empower you to learn and grow the career you want.
- Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Senior IC
Employment Type
Full-Time
