Reliability Program Manager
Reliability Program Manager
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Job Description
Opportunity to manage complex programs at a leading firm driving innovation and success with expert skills
Job summary:
As a Reliability Program Manager within the International Consumer Bank at JPMorgan Chase you will play a pivotal role in delivering an outstanding banking experience to our customers. You will work in a collaborative environment as part of a diverse inclusive and geographically distributed team with a curious mindset and a keen interest in new technology. You will be part of the Reliability team dedicated to enhancing customer experiences and safeguarding the business by ensuring our products and services are reliable at every stage. You will play a crucial role in defining our program management roadmap fostering close collaboration with product managers engineers and leadership and promoting excellence and innovation across various aspects of our organization.
The Reliability team within ICB is dedicated to enhancing customer experiences and safeguarding the business by ensuring our products and services are reliable at every stage. This team comprises Reliability Operations Business and Technology Resiliency Site Reliability Engineering and Governance & Transformation. As a member of the Reliability team youll play a crucial role in defining our program management roadmap. The team functions horizontally across the line of business fostering close collaboration with product managers engineers and leadership.
As a Reliability Program Manager within the Reliability team at JPMorgan Chase you will play a strategic role in promoting excellence and innovation across various aspects of our organization. Your responsibilities encompass strategy leadership and networking to achieve a holistic approach to organizational development and success.
Job responsibilities:
- Develop and execute comprehensive project plans incorporating technical requirements resource allocation and timelines to ensure on-time delivery of technology solutions
- Identify and mitigate risks proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
- Collaborate with cross-functional teams including engineering product and business stakeholders to define program scope objectives and deliverables ensuring alignment with overall business goals
- Utilize advanced analytical reasoning to assess program performance identify areas for improvement and implement data-driven optimizations to enhance efficiency and effectiveness
- Champion the adoption of agile methodologies and technical solutions fostering a culture of continuous learning and innovation within the team
- Develop executive-level decks strategic communications presentation materials and multi-audience-facing narratives that communicate Reliabilitys strategy vision and performance with clarity and persuasion.
Required qualifications capabilities and skills
- 5 years of experience or equivalent expertise in program management leading complex projects and programs in a large organization
- Advanced expertise in stakeholder management with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients
- Advanced experience in utilizing technical fluency including knowledge of vendor products and managing vendor relations to enable on-demand access to shared pools of applications and services
- Proven track record of effectively managing resources budgets and high-performing teams in a fast-paced agile environment
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business technical or operational objectives into manageable tasks and activities
- Excellent written and verbal communication skills.
- Experience in managing successful OKR cycles.
- Strong project management experience with demonstrated ability to run initiatives across teams and deliver results on time.
- Demonstrates a willingness to understand new/emerging technologies that impact business. Partners with Technology and the Business to pilot and implement new technology that creates competitive advantage.
Preferred qualifications capabilities and skills
- Project management accreditation preferred e.g. Accreditation and practitioner experience in Project Management e.g. Prince II PMI or PMP
#ICBCareers
Required Experience:
Manager
Employment Type
Full-Time
