Japan Learning Leader, Retail Customer Care
Japan Learning Leader, Retail Customer Care
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
Responsibilities includes not limited to;Work with cross functional regional and global business partners to drive learning and development priorities based on business strategy as well as goals and objectivesLead in-region learning team of trainers and coaches and provide support in their development and performance through regular connections and SMART goalsProvide guidance to the design development production and implementation of learning solutions to ensure consistency and quality of content and deliveryLiaise across key stakeholders to secure resources and ensure smooth execution of learning solutionsCommunicate training and coaching plans and review implementation strategies across outsource vendor networkDefine and represent regional learning needs to engage regularly and share feedback with global peers to drive innovation and consistencyOwn the regional learning and development roadmapEvaluate the effectiveness of learning solutions across the network through assessments and data analysisManage discovery center hardware and learning programsPerform other duties as assigned
- 5 years in the learning management defining and executing training and coaching strategy
- Familiar with adult learning principles and instructional design techniques design framework and learning evaluation and coaching techniques and framework
- Experience with learning management systems content management and reporting structure
- Inspiring leadership skills with a record of building and maintaining high-achieving teams
- Ability to inspire and influence stakeholders on learning behaviors and principles in order to provide best in class learning experiences
- Strong data analytic skills with the ability to identify trends and reporting results
- Strict adherence to company policy on confidential materials
- Excellent verbal written and interpersonal communication skills both in English and Japanese
- Management and leadership experience is required
- Coaching/Training Qualification would be advantageous
- Experience in developing team members through effective coaching leadership skills and professional knowledge
- Ability to work efficiently under deadlines with numerous projects on hand
- Ability to deal with ambiguity and perform with minimal oversight or direction
Employment Type
Full-Time
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