Customer Support Associate
Customer Support Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Supporting customers via email chat and telephone on our proprietary software products.
- Log details of all support sessions and customer challenges in our ticketing system.
- Rely on your interpersonal skills and product knowledge to diagnose test and resolve customer software challenges.
- Efficiently answer customer questions while displaying excellent email and telephone etiquette.
- Recognize opportunities for improving product and customer experience based on the feedback you receive.
QUALIFICATIONS:
- 2-3 years of experience in Customer Support is preferred.
- Experience with Salesforce Zendesk Intercom or a similar ticketing system preferred.
KNOWLEDGE/SKILLS/ABILITIES:
- Customer Centric A passion for customers and a desire to deliver an experience that is personalized to each customers needs. Demonstrates empathy for the customer and seeks to understand their issues or questions and quickly reaches a solution.
- Attention to Detail Delivers a quality customer experience through active listening to quickly identify the issue and resolve.
- CriticalThinkerProcessing and organizing facts data and other information to identify a problem and develop effective solutions for our customers.
- Excellent Communication Skills (Written & Verbal)Good interpersonal communication and customer service skills are needed to work successfully with customers and cross functional teams to support our customers.
- Customer Retention Analyze customer behavior gather information about customer concerns and build positive relations with customers and business associates.
- Meet quality assurance requirements and other key performance metrics.
BONUS SKILLS
- Salesforce CRM familiarity
- Chat support experience
- JIRA ticketing system familiarity
- Real Estate Multiple listing services familiarity
- Proficient with Microsoft Office Suite or related software
Required Experience:
IC
Employment Type
Full-Time
