Customer Support Associate
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
24-08-2025
Vacancies:
1 Vacancy
Job Summary
ABOUT LONE WOLF
Were here to make real estate transactions simpler. We do that by providing a digital lead-to-close experience for agents brokers and their consumers. Weve seen a lot of change over the past 30 yearsbut weve been here to support real estate from day one.
With the diverse landscape of the real estate industry we want diverse talent! We want to celebrate each others individuality and embrace our differences to enrich our commonalities and relationships throughout our organization and we want you to be a part of that.
JOB SUMMARY:
Provide technical support and troubleshooting to our customers via phone email and chat. Advise customers on product functionality features and other support related inquiries. Facilitate conflict resolution and/or escalation. Successful candidates should possess a passion for serving customers and be committed to creating an experience that is Human Easy and Smart.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
- Supporting customers via email chat and telephone on our proprietary software products.
- Log details of all support sessions and customer challenges in our ticketing system.
- Rely on your interpersonal skills and product knowledge to diagnose test and resolve customer software challenges.
- Efficiently answer customer questions while displaying excellent email and telephone etiquette.
- Recognize opportunities for improving product and customer experience based on the feedback you receive.
QUALIFICATIONS:
- 2-3 years of experience in Customer Support is preferred.
- Experience with Salesforce Zendesk Intercom or a similar ticketing system preferred.
KNOWLEDGE/SKILLS/ABILITIES:
- Customer Centric A passion for customers and a desire to deliver an experience that is personalized to each customers needs. Demonstrates empathy for the customer and seeks to understand their issues or questions and quickly reaches a solution.
- Attention to Detail Delivers a quality customer experience through active listening to quickly identify the issue and resolve.
- CriticalThinkerProcessing and organizing facts data and other information to identify a problem and develop effective solutions for our customers.
- Excellent Communication Skills (Written & Verbal)Good interpersonal communication and customer service skills are needed to work successfully with customers and cross functional teams to support our customers.
- Customer Retention Analyze customer behavior gather information about customer concerns and build positive relations with customers and business associates.
- Meet quality assurance requirements and other key performance metrics.
BONUS SKILLS
- Salesforce CRM familiarity
- Chat support experience
- JIRA ticketing system familiarity
- Real Estate Multiple listing services familiarity
- Proficient with Microsoft Office Suite or related software
Required Experience:
IC
Key Skills
- Electrical Engineering
- SQL
- Active Directory
- VMware
- OS
- Windows
- Trouble Shooting
- Linux
- SAN
- Java
- Technical Assistance
- Setup
- hardware
- Technical Support
- Software support
About Company
At Lone Wolf Technologies, our goal is to provide the backbone for real estate brokerages across North America. The Complete Enterprise Solution is more than just a product. It’s a plan to drive your business, from infrastructure to user experience and ultimately a healthy, profita ... View more
