Senior Relationship Manager

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Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Senior Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth in line with business strategy. This role is accountable for building new relationships and deepening existing customer relationships for both credit and non-credit products / services. The Senior Relationship Manager will develop a shadow portfolio of target businesses commensurate with the market and their existing portfolio Works closely with internal and external subject matter experts and/or lending advisory groups.

CUSTOMER: Continually deliver exceptional customer service at every interaction and execute on plans to continuously improve the customer experience
Lead all aspects of relationship management for an assigned portfolio
Act as a trusted advisor expected to meet the needs of customers by providing creative products/solutions Actively use sales platforms to build a robust understanding of our customers/target needs industries and markets
Understand customers operating environment structure unique financing cash management and overall business needs to add value to the customer
Possess and constantly build deep expert knowledge of the market customers and broader economic factors
Identify and respond to changes in the business environment and establishing action plans to address customer issues and priorities
Identify customer/prospect referral opportunities to internal Bank partners that meet customer needs
Enhance business networking events

SHAREHOLDER: Develop / implement sales strategies to proactively attract acquire and retain customers / business development opportunities and referrals to increase profitability and enable business growth in line with risk profile of the customer
Build new relationships and deepen existing customer relationships by consistently following the commercial sales methodology
Promote and offer full suite of products sales services and banking capabilities
Meet or exceed business targets
Assess credit requests to determine risk and make appropriate recommendations for structuring credit deals
Contribute to credit applications with a high quality of risk assessment credit structure due diligence and credit presentation
Oversee the management of accounts to ensure they are appropriately monitored and remain within guidelines and assigned limits. Renew credits in a timely manner meeting targets for expired credits.
Understand the market and the industries within the portfolio to ensure value added service is provided to clients while mitigating risk to the Bank
Actively refer to other business partners both within Business Banking and across TDBG and respond effectively to reciprocal referrals
Protect the interests of the organization identify and manage risks and escalate non-standard high risk transactions / activities as necessary
Ensure compliance with regulatory and operational risk requirements
Keep abreast of emerging issues trends and evolving regulatory requirements and assess potential impacts
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Develop a productive relationship with external partners as means to identify new business opportunities

EMPLOYEE / TEAM: Participate fully as a member of the team support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues
Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business related tools and techniques
Participate in personal performance management and development activities including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Provide mentorship by sharing knowledge and experiences and leveraging best practices
Lead motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for your business area/function and the bank both internally and/or externally


BREADTH & DEPTH: Top level expert primarily accountable for origination of new customer business and relationship management for Commercial Large Business and Junior Corporate segments
Manages a portfolio in line with the business sales model characterized by high complexity and credit requirements
Interpret and analyze customer financial statements with deep level credit acumen
Identifies referral opportunities across business lines and segments
Anticipates emerging customer trends as a basis for recommending products and services and expanding the business
Solves most complex problems with broad impact on the business segment and financials
Possesses a highly sophisticated understanding of customer needs and competitor offerings that contribute to the direction of the business
Works autonomously as the lead and coaches and guides members within area of expertise
Executes and may support others in complex account management processes structures sophisticated solutions and advice
Compiles and interprets market intelligence to assist senior management with strategic direction for the business unit
Communicates complex ideas anticipates potential objections and persuades customers; negotiates significant terms
Generally reports to the Unit Leader

EXPERIENCE & EDUCATION: Undergraduate/Graduate degree and/or 10years of relevant experience

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):