Billing Systems Analyst I-1
Billing Systems Analyst I-1
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Job Description
Setting up customers billing schedules and procedures processing and analyzing data producing invoices and billing reports for Managed Service Customers and scheduling monthly activities with both internal and external teams. This position supports Managed Service customers directly by phone and e-mail to address their billing or application questions and issues. The Billing System Analyst I is the first level of escalation for all production incidents and therefore requires sound problem solving and time management skills. A Billing System Analyst I may be asked to oversee the production activities of other Billing System Analysts when assigned to do so. This role will exercise discretion and independent judgment under general supervision.
We are looking for an Billing Systems Analyst I who will:
Producing and analyzing billing reports for Managed Service customers
Analyzing the results of processed files and making corrections if needed
Use of Billing Software
Responsible for compiling bill count reports and providing invoicing data to the finance department
Independent interaction with customers concerning their billing
Management of data and schedules to produce invoices for delivery per billing schedule
Maintain customer data in oracle database
Maintain and manage multiple ticketing systems
Use various pieces of software for tracking and analysis of data
Identifies problems/issues during billing cycles and solves or requests assistance in solving
May assist less experienced peers
Latitude for independent judgment/action
Work on moderately complex activities
Assist in definition and maintenance of documentation and procedures
Other duties as assigned.
Key Outputs & Accountabilities
Complete customer billings and deliverables within contractual SLAs respond to customers inquiries display sound judgment in the handling of production incidents and ensure effective communication maintained with internal and external contacts.
CLT contract model.
Is this opportunity right for you We are looking for candidates who has:
0-3 years of work experience in telephony wholesale or retail billing
Able to communicate in English (Advanced) and one additional language is preferred
Linux knowledge
Computer savvy and proficient knowledge of Word and Excel programs
SQL skills are advantageous
Perl knowledge is a plus
Solid analytical and problem-solving skills
Good verbal written skills and interpersonal skills. Presents information effectively
Solid working knowledge of telephony definitions industry terms and technologies
Good working knowledge of customer requirements
Works well in pressure situations
Works well within a team environment
ITIL accreditation will be an advantage
Education: AA degree or equivalent in Information Technology related field is preferred.
CSGer Perks & Benefits
Sulamerica Health
Sulamerica Dental
Vidalink
Food/Meal Voucher
Child Care Assistance
Day off: on birthday
Gympass
Language assistance
Digital course platform
Volunteer time off: 2 days a year
#LI-Remote
#LI-LP1
Location(s):
Colombia RemoteAccommodation:
If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process please call us at 1 or email us at CSG provides accommodations for persons with disabilities in employment including during the hiring process and any interview and/or testing processes.
Our Guiding Principles:
Impact: Always help and empower others whether theyre colleagues or customers. When our employees set their minds to something great things happen.
Integrity: Do whats right for our customers and our people while being authentic. We treat everyone with trust and respectthats just who we are.
Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.
Our Story:
CSG empowers companies to build unforgettable experiences making it easier for people and businesses to connect with use and pay for the services they value most. For over 40 years CSGs technologies and people have helped some of the worlds most recognizable brands solve their toughest business challenges and evolve to meet the demands of todays digital economy.
By channeling the power of all we make ordinary customer and employee experiences extraordinary. Our people CSGers are fearlessly committed and connected high on integrity and low on ego making us the easiest company to do business with and the best place to work. We power a culture of integrity innovation and impact across our locations representing the most authentic version of ourselves to build a better future together. Thats just who we are. Learn more about CSG Inclusion & Impact here.
Required Experience:
IC
Employment Type
Full-Time
