Snr/ Service Delivery Manager, Svc (IMS) Ldrship
Snr/ Service Delivery Manager, Svc (IMS) Ldrship
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities providing consulting digital services technology solutions and more. We believe in harnessing the power of technology to achieve extraordinary things creating lasting value and impact for our communities partners and people. Our diverse workforce of 13000 has delivered large-scale mission-critical and multi-platform projects for governments and enterprises in Singapore and the APAC region.
As a Snr/ Service Delivery Manager you will be responsible formanaging day to day support of medium scale maintenance projects meeting customers requirements and Service Level Agreements. This includes ensuring that the team conduct health check conduct application monitoring handle customer queries investigate incidents reported resolve the incidents and apply fixes and also to ensure that incidents reported are tracked and resolved till closure.
What will you do
Project Delivery
- Act as a focal point for all support related queries and issues
- Review transition plans enhancement milestones and deliverables in consultation with support teams and customer
- Review with support team to ensure that all support tasks and deliverables meet quality and service levels
- Ensure that regular reviews of the services provided ( Service Level Agreements (SLAs) and Key Performance Indicators(KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
- Notify/escalate any out of scope variations to services to Program Director / Service Delivery Director (SDD)
- Notify/escalate critical issues or variations to service levels to Program Director / Service Delivery Director ( SDD)
- Review and approve service request/enhancement effort schedules and risk plans
- Review and raise resource requirement
- Responsible for resource forecasting and planning
- Review monitor and report project health status
Customer/Vendor Management
- Liaise with third party vendors customer technical teams and other interfacing application team leaders to ensure smooth Business As Usual (BAU) support operations
- Ensure that effective communication on the services delivered is provided to the customer (including monthly or weekly service delivery reports) with the agreed timeframes
Business Development
- Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
- Be involved in pre-sale activities
The ideal candidate should possess:
- More than 5 years of IT InfrastructureProject Management experience
- Strong knowledge in process improvement methodologies and tools
- Good customer and stakeholder management skills
- Experience in the development implementation and operation support of information technology projects in a range of organizations
- Self-motivated with a positive can-do attitude creative with excellent presentation communication negotiation and interpersonal skills including strong persuasive techniques.
- Able to lead develop and maintain respectful and trusting relationship
- Proficient in written and spoken English
- Degree in Information Systems or equivalent
We are driven by our AEIOU beliefsAdventure Excellence Integrity Ownership and Unityand we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients Growing our people and Creating our future.
Together we make the extraordinary happen.
Learn more about us at and visit our LinkedIn career site.
Required Experience:
Manager
Employment Type
Full-Time
