Account Operations Coordinator
Account Operations Coordinator
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
Account Management
- Coordinate RFQ/tender processes and execute elements of the regional business plan.
- Build and deepen client relationships; map decision-making structures to align internal resources.
- Prepare agendas materials and follow-up for quarterly business reviews and executive meetings.
- Update Vision CRM with meeting notes action items feedback and performance summaries.
- Monitor account KPIs and yields; draft and deliver concise account development reports.
Operations Management
- Support implementation of new services with origin/destination teams; escalate execution gaps.
- Serve as liaison between clients carriers and global offices to resolve shipment issues.
- Maintain performance dashboards; track critical milestones and immediately flag exceptions.
- Monitor billing accuracy assist with collections on past-due invoices and reconcile discrepancies.
SKILLS & ABILITIES
- Exceptional communication skills with the ability to build rapport and trust across diverse cultures and time zones.
- Strong analytical mindset; comfortable developing dashboards and interpreting operational data.
- Problem-solver mindset; thrives under pressure and maintains composure when resolving complex logistics challenges.
- Collaborative spirit; adept at influencing stakeholders and driving cross-departmental initiatives.
- Customer-centric attitude; committed to delivering white-glove service and anticipating client needs.
- Continuous improvement focus; always seeking ways to enhance processes technology adoption and team performance.
EDUCATION & DIRECT WORK EXPERIENCE
- Bachelors degree in Supply Chain Business Administration Logistics or related field.
- 3 years of experience in logistics operations client success or account management preferably in a freight-forwarding environment.
- Familiarity with shipment tracking systems carrier management and international trade documentation.
- Proficiency in data reporting tools (Excel BI platforms) and CRM software.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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