Account Operations Manager 3

The Senior Group Manager of Account Operations is working directly with Account Operations Managers and Account Operations Representatives who are reporting to them directly. Responsible for driving key business processes promoting the effortless Customer Experience attitude. Account Operations Senior Group Manager will work with the sales operations product owners and other members of the NI team collaborating and contributing to the overall strategy and providing clear direction and support. The senior manager is motivated shows leadership and achieves efficient team performance through their track record of successfully managing operations!

In This Role Your Responsibilites Will be:

• Leader who provides strategic direction motivation and coaching in connecting the team to NIs core strategic vision.
• Establish self as a key partner to the Sales Leadership Team through effective customer collaboration anddriving
• customer first alignment in support of business goals achievement.
• Partner with global operations counterparts to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales post sales) process in line with our treatment and coverage
• Demonstrate a proactive visionary open growthmindset.
• Provide in-depth analysis of work scope select appropriate methods and techniques to obtain solution andresults.
• Recruit develop coach and manage a high performing team that builds operational alignment with Sales and supporting collaborators through the entire opportunity life cycle and buyingprocess.
• Partner with both Revenue Operations teams on Customer Experience Sales productivity Workload management Company financial targets and formalize employee development and continuous improvement opportunities
• Establish develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and toachieve desiredresults.
• Recognize and promote team successes that reflect customer and business impact and overall achieve strategicobjectives.
• Identifyprocessimprovementareasandsolutionsshareandencouragestandard processesandworkwiththeglobalbusinessteamto transform from reactive topredictive
• Account Health / Escalations: Regular cadence with team members ensuring account health reducing customer effort
• Coaches and mentors less experienced staff
• Maintains a team focus on project and business goals that align with functional strategy
• Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors including an understanding of the current business trends
• Follows processes and operational policies in selecting methods and techniques for obtaining solutions
• Acts as an advisor for subordinates to meet schedules and resolve technical problems.

Who You Are: You readily action new challenges without unnecessary planning. You persist in accomplishing objectives despite obstacles and setbacks. You effectively communicate in various settings: one-on-one small and large groups or among diverse styles and position levels.

For this Role You will Need:

• Bachelors degree in a technical business or communications fieldpreferred.
• Relevant work experience with demonstrated leadership and vision in managing staff groups and projects orinitiatives.
• Proven ability to build trusted and collaborative relationships with Sales customers and functional areamanagers.
• Ability to drive and maintain team focus during periods of organizational change andevolution.
• Ability to build a team to deliver high value back to theorganization
  • Excellent interpersonal and situational leadership skills to coach and developteam.
  • Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and languageenvironments.
  • OrganizationalagilitytheabilitytomaneuverinsideofNItoaccomplishmultifacetedobjectivesacrossBUGlobalOperations Sales andPlanning.
• SFDC Opportunity ManagementProcess

Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
The philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity Equity & Inclusion at Emerson.