Intake and Training Specialist

Intake and Training Specialist

The Office of Civil Rights Compliance at the University of Southern California (USC) is seeking an experienced and dedicated Intake and Training Specialist to bring their expertise to a dynamic fast-paced environment addressing a wide range of civil rights matters in higher education.

In this role the Intake and Training Specialist will work closely with the Deputy Coordinators for Intake Outreach and Support to ensure prompt compassionate and appropriate responses to all reports received by the Office of Civil Rights Compliance. Responsibilities include conducting timely intake and initial assessment meetings; providing clear responsive and accurate communication based on gathered information or requests; and maintaining comprehensive timely documentation of all reports.

The position also involves supporting care managers by connecting students and employees to appropriate resources; assisting in the development coordination and delivery of civil rights compliance training and educational programs; managing training requests; preparing training educational and general office communication materials; and maintaining accurate training records and data. The Intake and Training Specialist will also have the opportunity to represent the Office of Civil Rights Compliance in community meetings and initiatives.

Key Responsibilities

• Assists the Deputy Coordinators for Intake Outreach and Support in ensuring prompt compassionate and appropriate responses to all reports to the Office of Civil Rights Compliance. Conducts timely intake/initial assessment meetings to learn about concerns and communicate rights responsibilities and possible courses of action. Responds to information gathered and/or requested from a reporting party during the initial intake process. Identifies and promptly communicates issues raised during initial intake meetings that may implicate applicable policies or resolution processes (e.g. sexual misconduct discrimination harassment and retaliation).

• Prepares clear thorough written and/or verbal recommendations to relevant Office of Civil Rights Compliance and university stakeholders regarding whether the reported conduct falls within the scope and definitions of prohibited conduct under applicable policies and identifies possible courses of action. Ensures timely and accurate documentation of all reports to the Office of Civil Rights Compliance regarding concerns related to protected class discrimination harassment and retaliation and/or that implicate the universitys policy on prohibited discrimination harassment and retaliation. Assists care managers by referring students and employees to available resources. Implements and monitors ongoing accommodations for students faculty and staff.

• Conducts training and education programs for the university community as a representative of the Office of Civil Rights Compliance. Coordinates training requests assists in the preparation of training education and general office communication materials and maintains training data. Represents the Office of Civil Rights Compliance in community meetings and initiatives upon request from the Office of Civil Rights Compliance and university leadership as well as Office of Civil Rights Compliance coordinators. Maintains current knowledge of trends and developments in law and policy affecting civil rights in higher education and serves as a subject matter expert for matters involving the Office of Civil Rights Compliance. Develops and maintains close collaborations with a broad cross section of university community members.

• Communicates and collaborates with a variety of colleagues units and schools to coordinate the delivery of services and ensure faculty staff and student needs are met. Assists with the coordination of support services both on and off campus. Develops and maintains relationships with a variety of campus partners refers matters outside of the Office of Civil Rights Compliances purview to such campus partners and coordinates Office of Civil Rights Compliance responses with them as appropriate. Assists with presenting case information at Initial Assessment Triage Team (IATT) meetings to ensure prompt responses to all reports of discrimination harassment and retaliation and to identify and document the appropriate responsive steps in a timely manner.

• Encourages a workplace culture where all employees are valued value others and have the opportunity to contribute through their ideas words and actions in accordance with the USC Code of Ethics.

Preferred Qualifications

• Experience working with and providing care and support to students faculty and/or staff medical personnel in a higher education setting.

• Experience with case management software and databases.

• Knowledge of best practices in higher education compliance with respect to effectively addressing discrimination harassment and retaliation.

Minimum Qualifications

• 5 years of experience providing case management in the field of public health social work sociology educational psychology student affairs law compliance and/or related field.

• Deep knowledge and understanding of civil rights laws and policies relating to higher education and employment.

• Experience working with issues such as domestic or dating violence sexual assault stalking and/or sexual or gender-based harassment.

• Demonstrable understanding of the impacts of harassment discrimination and injustice.

• Demonstrated ability to facilitate support and resources.

• Ability to organize prioritize and manage multiple tasks and data in a high-volume fast-paced environment with accuracy attention to detail flexibility and appropriate discretion.

• Excellent written and oral communication skills and the ability to interact effectively with a wide range of internal and external stakeholders.

The budgeted salary range for this position is $99756.32 - $120000.00. When determining an offer the University of Southern California considers factors such as the scope and responsibilities of the role the candidates experience education training key skills internal peer alignment applicable laws contractual requirements grant funding and market conditions.

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.

• Notice of Non-discrimination
• Employment Equity
• Read USCs Clery Act Annual Security Report
• USC is a smoke-free environment
• Digital Accessibility

If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser:

Unclear Seniority