Shift Lead Security Operations

Triage Shift Lead Security Operations

Cork Ireland

At Arctic Wolf were not just navigating the cybersecurity landscape - were redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: weve earned recognition on theForbes Cloud 100 CNBC Disruptor 50 Fortune Future 50 and Fortune Cyber 60lists and we recently took home the2024 CRN Products of the Yearaward. Were proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRNs Products of the Year award in the inaugural Security Operations Platform category. Join a company thats not only leading but also shaping the future of security operations.

Our mission is simple: End Cyber Risk. Were looking for aTriage Shift Lead Security Operations in Cork Ireland to be a part of making this happen.

.

About the Role:

TheTriage Shift LeadSecurity Operations isresponsible forallday-to-dayteamoperations of theSOC (Security Operations Center)TriageSecurityEngineersandAnalysts. The team delivers 24x7x365detectionresponseand customer engagement forour portfolio of Shift Leadwill ownresolvingtacticalissues customer escalationsensure accuracy ofshift handoversandsee to itthat the shift isoperatingat the desired throughput and execution Shift Lead willbe responsible fortheday-to-dayoperational SLOmetricsattainmentprioritization of shift work andacting as the escalation point for all Security Analysts and team member isa technicalindividualwith a desire to lead a highly cohesiveteam andcanact as astand-infor all levels of successful candidate is extremely well organized and has excellent communication team member is the first point of escalation for all shift teammembers andpossessesthe ability toeffectivelydrive theassignedteamto meetshift goals.

TheTriage Shift Lead will be part of a shift rotation of days nights and weekends and will manage the tactical elements of both outbound andinboundtriage and team member willhave clean and crisphandovers to incoming shifts and all customer escalations are handled proactively promptly and with the requiredlevel candidate will ensure that processes are adhered to and will help evolve the day-to-day aspects of the nuances of shift handovers.

This rolereportstothe Director of SecurityOperations andwillprovideeffective feedback andsuggestions on ways to ability to influencealldifferent shift team membersis a skill that this candidate possesses.

This role is ashift-basedrole that will average out to 40 hours / weekcomprisedof various nights weekends and day shifts as part of a regular rotation.

• Manage the day-to-day escalations shifthandovers and executionof the shift teams for both inbound and outbound triage.
• Strive to get the best out of each team member on shift by setting goals measuringexecution of the goalsprovidingfeedback and removing obstacles.
• Act asthe escalation point for all tactical aspects of the role including customer escalationsandinternal communications.
• Facilitate with otherTriage Shift Leads strongalignmentand cohesion across teams.
• Ensure all S2 service level SLOsare monitored execute resourcefully when staffing requirements demand.

• Providesleadership during security that team memberscanperformtheir roleeffectivelyandfollow the proper process tofullsuccess within the teamdeliveringhighvalue to generate a report of major security incidents asassigned.
• Develop enhance measure and leverage metrics to make better informed decisions on how to improve theshift throughput cohesion and adherence to SLOs.
• Understand volume-driven leading indicators and jump in when needed for any role that requires support while on shift.

Required Skills and Experience:

• Adegree in Cybersecurityor equivalentand/orexperience working and managingwithinaSecurity Operations Centeror Network Operations Center.
• Desire to lead technically mindedindividual contributors.
• Passion for learning new attack vectors new threats and security frameworkexpertise.
• Knowledgeof industry adopted frameworks and methodologies (MITRE ATT&CKCIS NIST ISO PCI-DSSetc.)
• Proven ability to rapidly analyze complex technical security threats and incident information to be able to communicate business-impacting risk to non-technical audiences.
• Ability to work independently manage projects and exercise judgement in reaching solutions.
• Strong verbal and written communication required. Must be able to articulate written information to customers.
• Team player always looking out for peers leaders and other stakeholders within ArcticWolf.
• You willbe requiredto attend training seminars conferencesandwebinars relevant to job role to enhance current knowledge base and skill settoimprove job performance and efficiency.
• German and English language skill

And you may have these additional skills and experience:

• Experience with Elastic Stack Kibana and/or Zendesk a plus
• Educationsuch asBachelorsorMastersDegreeinthe areas ofIT/Computer ScienceorCybersecurityas desirable
• Other industry certifications such asCISSPCASP and other security operations relevant certificationsaredesirable.

About Arctic Wolf

At Arctic Wolf we foster a collaborative and inclusive work environment that thrives on diversity of thought background and culture. This is reflected in our multiple awards including Top Workplace USA (2021-2024) Best Places to Work USA (2021-2024) Great Place to Work Canada (2021-2024) Great Place to Work UK (2024) and Kununu Top Company Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction with over 7000 customers worldwide and more than 2000 channel partners globally. As we continue to expand globally and enhance our technology Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate thatby protecting peoples and organizations sensitive data and seeking to end cyber risk we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.

We also believe and practice corporate responsibility and have recently joined the Pledge 1% Movement ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

All wolves receive compelling compensation and benefits packages including:

• Equity for all employees
• 28 days annual leave 10 public holidays and paid volunteering days off
• Comprehensive private benefits plan including medical mental health dental disability and value-added services
• Pension Plan with employer contribution
• Robust Employee Assistance Program (EAP) with mental health service
• Employee Discount Program with Beneplace

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis forbidden under federal provincial or local law. Arctic Wolf is committed to fostering a welcoming accessible respectful and inclusive environment ensuring equal access and participation for people with disabilities. As such we strive to make our entireemployeeexperience as accessible as possible and provideaccommodationsas required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing

Security Requirements

• Conducts duties and responsibilities in accordance with AWNs Information Security policies standards processes and controls to protect the confidentiality integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
• Background checks are required for this position.

Ready to Make an Impact
Apply now with your resumeand if available your references or work samples. Join one of the fastest-growing and most innovative cybersecurity companies in the world.