Tech Admin Support (MAS)
Tech Admin Support (MAS)
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Job Description
Job Summary
We are seeking a proactive and detail-oriented Tech Admin Support professional to assist our technical team by
managing administrative tasks and providing excellent support for various projects and initiatives. The ideal
candidate will possess a strong understanding of technical concepts a commitment to customer service and
exceptional organizational skills. This position is essential to facilitating smooth operations within the team and
ensuring timely communication and documentation of technical processes.
Key Responsibilities
Administrative Support: Provide general administrative support to the tech team including scheduling
meetings maintaining calendars managing correspondence and security clearances.
Documentation Management: Assist in the creation organization and maintenance of technical
documents reports and presentations.
Inventory Management: Track and manage inventory of hardware onboarding and offboarding.
Project Assistance: Collaborate with project managers and technical staff to ensure project deadlines and
documentation are met assisting with status updates and reporting. Work with stakeholders on
resources availability for servers onboarding networking cabling requirements.
Training Coordination: Schedule and coordinate technical training sessions for staff helping to prepare
materials and manage attendee lists.
Data Entry and Reporting: Enter and manage data related to projects workflows and incidents in
relevant databases; generate reports as required.
Compliance and Policy Adherence: Ensure that all technical processes comply with organizational policies
and best practices.
What we are looking for
Strong analytical skills: The ability to analyse production processes and identify areas for improvement
and optimisation.
Technical Proficiency: Proficient in MS Office Suite (Word Excel PowerPoint Outlook). Familiarity with
project management and collaboration tools (e.g. Microsoft Teams Confluence Jira and Service Now) is
preferred.
Basic understanding of networking hardware and software systems.
Communication Skills: Excellent written and verbal communication skills with the ability to convey
technical information to non-technical stakeholders.
Problem-Solving Aptitude: A knack for troubleshooting production issues and devising effective solutions
to enhance operational efficiency.
Experience in Data Centre facilities including temperature and humidity monitoring system smoke
detection and fire suppression systems Uninterrupted Power Supply (UPS) units CCTV keypress units
etc.
Organizational Skills: Strong organizational skills with the ability to manage multiple priorities and meet
deadlines.
This position may operate in a standard office environment; remote work options may be available.
Occasional overtime may be required during peak project phases.
Employment Type
Full Time
