Operations Admin and Support

Great that youre thinking about a career with BSI!

Purpose of position

• To provide support to the day-to-day administrative requirements of operations for both system certification and training activities.

Key responsibilities & accountabilities

• Provides general admin clerical and operational support.
• Supporting inbound client enquires answering incoming telephone calls and emails from internal and external customers operating a first-time resolution wherever possible.
• Maintaining accurate records of each client on relevant systems ensuring that all administration tasks are completed in a timely and accurate manner delivering an excellent client experience. Including tasks such as: Managing client name change process verify and create client data to the system accurately from signed proposals and handover to relevant team to onboard client.
• Handle delegate registration for training; if needed venue ingress and egress of BSIs equipment and tools and safekeeping of such resources.
• Operate the administrative systems and procedures required to support the Assurance business to ensure the department runs efficiently and delivers to BSIs standards of customer excellence.
• Maintains and works to BSIs standard of customer excellence whilst understanding the need to manage cost and achieve budgeted accounts.
• Manage the flow of documentation and correspondence of the departments complaints/compliments system to ensure the process operates effectively.
• Employ BSIs best practice training systems technology to deliver to BSI standard of customer excellence including correct usage of Salesforce.
• Monitor and continually improve the efficiency and effectiveness of all administrative processes.

Responsible for demonstrating the BSI Excellence Behaviors and Making Excellence a Habit.

Knowledge / Skills / Abilities

• Demonstrate an understanding of how a business operates to ensure appropriate execution of responsibilities.
• Demonstrate high level interpersonal skills with the proven ability to communicate effectively at all levels within a client/s organization and BSI.
• Learning ability to keep up with changes to business industry management thinking and developing administration styles.
• Possess IT skills and be conversant with basic packages including MS Word Excel PowerPoint the Internet and e-mail.
• Strong written communication skills able to formulate clear concise and professional reports within required timeframes. Effective communication through the written word is essential.
• Self-organization skills / self-motivated - operating from home or BSI office be able to manage their own workload to maximize self-effectiveness.
• Proven administrative and organizational skills with the ability to meet deadlines and manage customer expectations

For this role we are looking for someone who has the following experience and expertise:

• Completed education in relevant discipline.
• Knowledgeable on various MS office tools such as Excel Word PowerPoint etc. Knowledge on SFDC will be an advantage
• Can communicate effectively at all levels within a clients organization and BSI and can demonstrate high level inter-personal skills with various customers and stakeholders.
• Can work with minimal supervision and proven administrative and organizational skills with the ability to meet deadlines and manage customer expectations.

Our Excellence Behaviours: Client-centric Agile Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually please speak to a member of our recruitment team.