Sales Program Specialist – Process Associate – English – Hybrid Lisbon

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today. Get to know us at and on LinkedIn X YouTube and Facebook.

Inviting applications for the role of the Sales Program Specialist Process Associate English Hybrid Lisbon
Our Strategic Sales team is responsible for delivering on programs and processes that drive growth in our segment of advertisers. As a Strategic Sales Specialist you will support innovative scalable sales programs across a diverse set of customers focusing on driving revenue and product adoption.

Unmanaged Sales Agents Responsibilities:

become and remain knowledgeable and passionate about leading social media products and community standards;
have strong interpersonal skills verbal and written communication skills;
provide support through a variety of channels including online chat emails instant messaging and phone calls;
collect advertiser requirements provide guidance on best practices and apply technology and product knowledge to address advertisers business needs;
act as a point of contact to provide consultative support on agencies and advertisers accounts;
drive advertiser communications and technical issue resolution aiming to achieve high level of customer satisfaction;
educate advertisers on product usage troubleshoot and resolve complex cases;
complete the required tasks within the agreed turnaround times and standards of quality;
have good language requirements
complete and pass all required training provided by the client;

Minimum Requirements
Minimum years of experience or a relevant industry certification in digital marketing or eCommerce or B2B/B2C sales or digital ad sales or related field;
comfortable over the phone and navigating CRM systems;
ability to provide exceptional customer support;
have strong understanding of social media;
Proficient level of English min C1

Preferred Requirements:
preferably have experience working with social media monitoring;
preferably have strong IT knowledge;
preferably have achieved either a college degree or an equivalent diploma or studying towards achieving one;
preferably have experience working with small and medium-sized businesses;
preferably have demonstrated success in driving revenue growth and exceeding sales targets; o preferably have strong understanding of social media marketing online advertising sales campaign management and customer service;
preferably have completed sales or marketing certifications in digital marketing social media marketing etc

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.

Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.