Workforce Operations Lead, Retail Customer Care
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The ideal candidate is a passionate leader who inspires teams to align with RCCs vision drives results through collaboration and attention to detail and prioritizes customer experience while fostering a positive inclusive work environment. This role may require on-call availability including some weekends and holidays. Key responsibilities include driving performance clearly communicating vision and purpose identifying and implementing process and tool improvements participating in project reviews and solutioning and cultivating a culture of retail excellence that values diverse perspectives and meaningful engagement.
- 7 years of experience in a Retail or contact center environment with 5 experience in Workforce Management
- 3 years of leading a team or cross-functional partners
- Experience with workforce tools (Aspect preferred) and data reporting platforms such as Tableau.
- Demonstrated ability to drive results and deliver high-quality execution while effectively managing conflict to maintain team alignment and project momentum
- Strong analysis and problem solving
- Strong decision making skills and sound judgement with excellent written and verbal skills
- Demonstrates strong partnership skills by building trust communicating clearly and aligning stakeholder needs with organizational goals. Proactively collaborates across functions manages expectations and delivers on commitments to drive shared success.
- Effective presentation and communication skills including the ability to explain complex data and service level analysis with ability to influence and engage with senior leadership.
- Role models inclusive leadership behaviors and embraces their responsibility to build develop and retain diverse teams. Makes space to listen learn and amplify diverse perspectives and experiences.
- Possess a high degree of adaptability demonstrating flexibility and resilience in response to changing work environments shifting priorities and unpredictable situations.
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
We at AppleOne have one true belief. We believe in people. Since 1964, we have connected the best people, their talents, skills, career goals, and aspirations with the best companies. We are Career Gurus. We are People-People. Let us introduce you!
