Technology Support II, CIB Treasury Services
Technology Support II, CIB Treasury Services
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Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support II team member inCommercial and Investment Banking (CIB) TechnologyTreasury Services team you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
- Work with SRE mindset to reduce manual toil and improve observability to increase operational efficient and improved productivity
Required qualifications capabilities and skills
- Bachelors degree in Computer Science or equivalent experience
- 2 years of experience in a technical support role or equivalent expertise troubleshooting resolving and maintaining information technology services ---
- Possess strong problem-solving skills and the ability to handle complex technical issues
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud and experience in observability and monitoring tools and techniques
- Proficiency in UNIX and SQL is a must
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL)framework such as Incident management Change management Problem management and Service management
- Possess experience with Splunk for monitoring and analyzing application logs and performance metrics and Autosys and Control-M for scheduling execution and monitoring batch jobs
- Possess proficiency in Linux/Unix operating systems for application management and troubleshooting
- Possess a good knowledge of Oracle databases for data management and query optimization
- Possess strong experience with Grafana for data visualization / monitoring and alerting enhancing system observability
- Be open to adopting and managing additional applications as needed expanding your expertise and contributing to the teams success
Preferred qualifications capabilities and skills
- Experience with one or more general purpose programming languages and/or automation scripting Python is preferable
- Understanding of cloud-based applications and services with the ability to manage and optimize cloud environments Kubernetes / AWS .
- Experience in banking domain is preferable
- Embrace a Site Reliability Engineering (SRE) mindset focusing on reliability scalability and automation to enhance system performance and resilience.
Employment Type
Full-Time
