Solutions Analyst - Client Engagement Lifecycle
Solutions Analyst - Client Engagement Lifecycle
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1 Vacancy
Job Description
Management Level
Senior AssociateJob Description & Summary
Kia Ora
Feel empowered at PwC. Our flexible ways of working and adoption of new technologies enable our people to work and live their best. Join us and embrace the exciting intersection of technology and talent.
Ng Krero mo tnei tranga / About the role
Join our Internal Firm Services team in Technology Solutions where we manage and continuously improve the internal systems and business platforms that underpin PwCs operations. Based in Tmaki Makaurau / Auckland this is a permanent business-as-usual role that supports the day-to-day performance and stability of PwCs most critical platforms - including the customised Salesforce and Oracle Fusion Cloud solutions that support our client engagement journey.
In this role your responsibilities include:
Owning the operational health of CRM ERP and related systems providing specialised support to end users and responding to escalated issues and bugs
Partnering with Marketing Sales Risk and Finance & Operations teams to ensure smooth end-to-end client lifecycle workflows
Investigating incidents following up proactively and driving service improvements where needed
Translating user pain points into system enhancements or backlog items for continuous improvement
Building strong relationships with internal users vendors and support teams to improve experiences
Ng pkenga kei a koe / Skills and experience
To be successful in this role you bring:
5 years experience in a CRM and/or ERP-related role - either as an end user implementer systems admin or technical support
A background in corporate marketing sales or finance paired with proven technical experience with CRM and ERP platforms
Hands-on experience with enterprise systems such as Salesforce or Oracle Fusion Cloud including issue resolution basic configuration or enhancement support
Excellent follow-through documentation and stakeholder engagement skills in a service-focused environment
Bonus: Experience working in a professional services firm or familiarity with the end-to-end client engagement lifecycle
Ng huatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ
Unrivalled level of access to industry expertise both locally and through our wider global network of member firms where youll be enabled by cutting-edge technology.
PwC shows care to employees by providing life and income protection as part of our total remuneration package.
PwCs paid parental leave applies to all parents regardless of gender so all our employees can be involved with raising their children
Enhanced leave capabilities - an opportunity to purchase additional leave and two staff recognition days available each year.
Digital upskilling through our Digital Academy.
Mo te aha tu e tatari ana / What are you waiting for
At PwC we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse inclusive and flexible culture. To learn how you can grow and shine in your career at PwC please visit: Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
