Recruiter, Fixed Term Contract

Were on a mission to make money work for everyone.

Were waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 16-17 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest andcombine their pensions with us.

With our hot coral cards and get-paid-early feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!

Were not about selling products - we want to solve problems and change lives through Monzo

Hear from our UK team about what its like working at Monzo

London Cardiff or Remote 12 month Fixed Term Contract 34000 - 46000 Benefits Hear from the team

About our Customer Operations Hiring Team:

Were a large team that look after a large business remit hiring and onboarding teams within Customer Operations Financial Crime Fraud and Disputes. We hire those on the Customer Service front line their support teams and Senior Leaders.

Youll play a key role by...

• Youll be predominately hiring large volumes of candidates for Customer Operations positions across our Financial Crime Fraud and Disputes teams
• Youll spend a lot of your time screening CVs reviewing answers to application questions completing video interviews with candidates and scheduling interviews.
• Youll be proactive and creative at finding great talent for Monzo and you might do this by proactively sourcing on LinkedIn driving our referral scheme connecting and working with other companies that have announced redundancies or adapting our attraction plan.
• Youll be required to provide helpful developmental feedback to both internal and external candidates.
• Youll build lasting relationships with Hiring Managers and support with facilitating creative hiring strategies.
• Youll work with Hiring Managers Workforce Planning Training and Onboarding to define hiring plans and agree onboarding dates.
• Youll care deeply about diversity and inclusiveness and giving all candidates an amazing experience.
• Youll be data-driven comfortable reporting back on your campaigns success and presenting back insights to the Operations management teams.

Wed love to hear from you if

• You have previous experience in a Recruiter role recruiting at high volume.
• Youre experienced at interviewing and assessing candidates.
• You can tell whether somebody has the skills were looking for without relying on previous job titles or qualifications.
• You love rolling your sleeves up and working with lots of autonomy - work well to deadlines and targets.
• You want to create a world class interviewing and onboarding experience
• Youre passionate about Monzo and being a brand ambassador.
• You care deeply about inclusiveness and diversity.
• Youre empathetic adaptable and respectful of candidates needs and priorities
• You enjoy working collaboratively with a variety of people in different teams and can influence those more senior than you.
• Bonus points if youve worked in or closely with FinCrime/Fraud/Disputes teams and really understand their needs requirements and culture.

Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!

Whats in it for you

34000 - 46000 salary range share options.

We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.

1000 learning budget each year to use on books training courses and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.

Plus lots more! Read our full list of benefits.

The application journey has 3 key steps

• Application questions & CV review
• Recruiter call
• Role specific & values based interview

This process should take around 2-3 weeks - your schedule is really important to us so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

Youll hear from us throughout the application process but if youve got any questions please reach out to You can also use this email address to let us know if theres anything we can do to make the process easier for you because of disability neurodiversity or anything else.

Well close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.

If youre successful in applying for this role well work with you to find a start date thats as early aspossible. So that we can make sure things continue to run smoothly and our teams arent too stretched this might not always be as soon as expected. Well be sure communicate this with you and keep you updated.

#LI-REMOTE #LI-AD2

Equal opportunities for everyone

Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.

If you have a preferred name please use it to apply. We dont need full or birth names at application stage