APAC Retail Executive Relations Manager
APAC Retail Executive Relations Manager
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Job Description
The ideal candidate is a natural leader and facilitator; a strategic problem solver who can connect the dots of the bigger picture as well as being comfortable in the details of the deliverables; communicates with ease at all levels; is adept at facilitating actions and resolving conflicts; manages through relationships and influence; and displays grace under inspire and develop a diverse team cultivating an environment where collaboration thrives and individuals grow to achieve extraordinary as a key collaborator with cross-functional managers navigating dynamics to align priorities resolve issues and drive improvement and reports back to leadership and key stakeholders all steps taken to resolve a customer issue and any Apple issues at root workflow optimization case management operations and quality assurance; define track and refine team performance metrics to elevate efficiency quality and overall operational excellence.
- 8 years of customer service/support experience in e-commerce/retail environment. 4 years leading high-performing support teams.
- Experience managing a diversely experienced group of people and responsibilities with demonstrated cross-regional work on projects/initiatives and liaising with business partners.
- Must display strong ability to prioritize deliverables focusing on critical path items with a persistent attention to detail.
- Fluent in English and Mandarin.
- Communicates with ease at all levels and teams.
- Ability to evaluate complex issues with multitude of factors and propose optimal solution(s).
- Proactive team-player with a can-do attitude and a deep sense of ownership and accountability. Strong leadership skills with a proactive participative style.
- Comfortable taking on any crisis moments. Encourages direct and thoughtful debate and intuitively knows when to drive to a decision.
- Influence worldwide teams to ensure regional needs and preferences are represented in key operations decisions.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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